Samantha Hartly
Phoenix,AZ
Summary
Detail-oriented customer service professional with experience handling inquiries, returns, exchanges, and escalated concerns in a fast-paced retail setting. Skilled in task prioritization, client relations, and decision-making, with a record of supporting policy compliance, accurate transactions, and smooth collaboration across departments.
Overview
5
5
years of professional experience
Work History
Customer Service Desk Associate
Walmart
09.2021 - Current
- Resolved customer inquiries, returns, and exchanges while maintaining accurate transaction records.
- Coordinated issue resolution with sales floor and management teams to support smooth service.
- Verified merchandise conditions and completed return eligibility checks per store policy.
- Addressed escalated customer concerns professionally, ensuring policy compliance and service recovery.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Communicated effectively with customers and team members to resolve problems and ensure a positive experience.
- Worked collaboratively with coworkers and other departments to support daily store operations.
Education
Bachelor of Science in Nursing - Nursing
Arizona State University
Tempe, AZ12-2028
Skills
- Customer focus
- Client relations
- Dispute resolution
- Issue resolution
- Decision-making
- Task prioritization
- Attention to detail
- Active learning
- CPR certification
Timeline
Customer Service Desk Associate
Walmart
09.2021 - Current
Bachelor of Science in Nursing - Nursing
Arizona State University