SAMANTHA HEFTY

• Managed complex scheduling, coordinated provider calendars, and ensured smooth daily operations.
• Processed confidential patient and financial documents with accuracy and discretion.
• Verified insurance benefits, built treatment plans, and communicated detailed coverage information to patients.
• Coordinated with medical doctors and surgeons to obtain medical clearance for treatment.
• Served as primary administrative point of contact for calls, inquiries, and patient onboarding.
• Organized meeting logistics, prepared documentation, and tracked follow‑up items.
• Coordinated quarterly community service events serving underserved adults and children.
• Improved workflow efficiency through enhanced documentation and scheduling processes.

• Managed sensitive participant data in compliance with HIPAA.
• Coordinated daily study schedules and operational tasks for research teams.
• Monitored vitals, documented updates, and reported adverse events.
• Supported cross‑team communication and timely escalation of patient concerns.
• Maintained organization across digital records and task‑tracking systems.

• Promoted from Sales Associate to Keyholder (08/2022).
• Completed store opening/closing procedures and daily operational reporting.
• Organized and hosted community fundraising events supporting local nonprofits.
• Trained new employees and supported staff with procedures and store systems.
• Managed inventory processing and floor operations.

• Supported daily operations, inventory checks, and customer inquiries.
• Prepared merchandise and maintained organized product displays.
• Contributed to sales goals through strong communication and customer service.

• Coordinated online order fulfillment and gift packaging.
• Completed POS transactions during high‑volume periods.
• Assisted in store organization and merchandising.

• Processed cash register transactions by inputting product costs and giving back change.
• Collected payment for customer purchases.
• Bagged and packaged customer orders and purchases.
• Operated POS cash register, handling an average of 15 transactions on average daily.
• Greeted all customers and provided prompt and friendly service.