Samantha Heldreth
Lakeland,FL
Summary
Accomplished Juvenile Probation Officer at the Department Of Juvenile Justice, adept in mental health awareness and managing large caseloads. Excelled in enhancing community safety through innovative community resource coordination and establishing trust with juveniles. Proven track record in fostering family engagement and multicultural sensitivity, significantly contributing to positive outcomes. Sympathetic Juvenile Probation Officer handling large caseload and providing one-on-one counseling and referral assistance to youth offenders in the Lakeland area. Experience reviewing police reports, monitoring youths' living conditions and preparing behavior reports. Fair and just with professional demeanor even during most stressful circumstances.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Juvenile Probation Officer
Department Of Juvenile Justice
02.2023 - Current
- Advocated for alternatives to detention when appropriate, emphasizing the importance of community-based interventions over punitive measures.
- Managed caseloads effectively by prioritizing tasks, utilizing time management skills, and maintaining organized case files.
- Established positive rapport with juveniles under supervision, fostering trust and open communication while maintaining professional boundaries.
- Enhanced community safety by closely monitoring and supervising juveniles on probation, ensuring compliance with court-ordered conditions.
Juvenile Probation Officer
Department Of Juvenile Justice
08.2022 - 02.2023
- Advocated for alternatives to detention when appropriate, emphasizing the importance of community-based interventions over punitive measures.
- Managed caseloads effectively by prioritizing tasks, utilizing time management skills, and maintaining organized case files.
- Established positive rapport with juveniles under supervision, fostering trust and open communication while maintaining professional boundaries.
- Enhanced community safety by closely monitoring and supervising juveniles on probation, ensuring compliance with court-ordered conditions.
Juvenile Probation Officer
Department Of Juvenile Justice
04.2021 - 04.2022
- Advocated for alternatives to detention when appropriate, emphasizing the importance of community-based interventions over punitive measures.
- Managed caseloads effectively by prioritizing tasks, utilizing time management skills, and maintaining organized case files.
- Established positive rapport with juveniles under supervision, fostering trust and open communication while maintaining professional boundaries.
- Enhanced community safety by closely monitoring and supervising juveniles on probation, ensuring compliance with court-ordered conditions.
- Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals.
- Promoted department's mission and procedures to community organizations, school officials and law enforcement.
Targeted Case Manager
Chrysalis Health
05.2020 - 04.2021
- Managed caseloads efficiently while maintaining high-quality service delivery standards.
- Coordinated care transitions between various providers, minimizing gaps in service provision for clients.
- Provided crisis intervention services, deescalating tense situations and connecting clients with appropriate emergency resources.
- Developed custom strength-based services plan for each participant to meet individual therapy needs and personal strengths.
Sales Associate
Marshalls
04.2015 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Criminal Justice
Southeastern University
Lakeland, FL04.2020
Associate of Science - Pre-Law
Southeastern University
Lakeland, FL04.2020
Skills
- Mental health awareness
- Individualized Service Planning
- Substance Abuse Knowledge
- Community resource coordination
- Professional boundaries
- Family engagement
- Multicultural Sensitivity
- Life Skills Training
- De-Escalation Techniques
- Youth Mentoring
- Interpersonal Relationships
- Large caseload management
Certification
- CPR, First Aid, & AED Certified
Timeline
Juvenile Probation Officer
Department Of Juvenile Justice
02.2023 - Current
Juvenile Probation Officer
Department Of Juvenile Justice
08.2022 - 02.2023
Juvenile Probation Officer
Department Of Juvenile Justice
04.2021 - 04.2022
Targeted Case Manager
Chrysalis Health
05.2020 - 04.2021
Sales Associate
Marshalls
04.2015 - 04.2020
Bachelor of Science - Criminal Justice
Southeastern University
Associate of Science - Pre-Law
Southeastern University
- CPR, First Aid, & AED Certified
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