Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Herber

Fort Wayne,IN

Summary

Accomplished General Manager with a proven track record at Epic Vapes, adept in inventory management and team leadership. Elevated customer service standards, achieving the highest sales across six locations. Skilled in employee training and development, I excel in creating efficient, goal-surpassing teams. Expert in leveraging tech support and spreadsheet management to streamline operations.

Overview

4
4
years of professional experience

Work History

General Manager

Epic Vapes
Fort Wayne, Indiana
11.2022 - Current
  • Oversee operations for a chain of seven vape shops, managing up to 12 locations at times
  • Supervise and train a team of 15-26 employees, ensuring consistency in performance and customer service
  • Maintain inventory reports, manage product ordering, and handle payroll processing
  • Manage invoicing and ensure compliance with tax filing obligations
  • Produce training materials and provide ongoing training to new and current employees

Store Manager

Epic Vapes
Fort Wayne, Indiana
11.2021 - 11.2022
  • Record keeping and management of inventory, employee labor hours, and supply orders
  • Provides top-notch customer service skills to ensure a trusting relationship has been built and customers have more reason to return in the future
  • Maintained the highest sales out of all six Indiana locations from my first week out of training until my promotion to General Manager

Server/Line Cook

Mitchells Bar and Grill
Fort Wayne, Indiana
02.2021 - 11.2021
  • Delivered exceptional customer service by accurately taking orders and ensuring guest satisfaction
  • Managed multiple tables efficiently while maintaining attention to detail and positive dining atmosphere
  • Monitored tickets to coordinate timing for multiple menu items, ensuring consistency and the best food quality
  • Maintained a clean and organized work environment supporting overall kitchen efficiency

Education

Core 40 Diploma -

North Side High School
Fort Wayne, IN
06.2015

Skills

  • Inventory Management
  • Payroll and Scheduling
  • Employee Training and Development
  • Sales Reporting and Data Analysis
  • Team management
  • Customer Service and Conflict Resolution
  • Marketing
  • Tech support
  • Excel and spreadsheet management
  • Hiring and onboarding
  • Leadership and team building
  • Sales
  • Profit and loss
  • Efficient multi-tasker
  • Consistently meet goals
  • Deadline oriented
  • Verbal and written communication
  • Vendor relationships

Timeline

General Manager

Epic Vapes
11.2022 - Current

Store Manager

Epic Vapes
11.2021 - 11.2022

Server/Line Cook

Mitchells Bar and Grill
02.2021 - 11.2021

Core 40 Diploma -

North Side High School

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Samantha Herber