Samantha Hillard
Hilliard,OH
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
3
3
years of professional experience
Work History
Head Hostess
Texas Roadhouse
Hilliard, OH
07.2023 - Current
- Trained new staff on proper hosting procedures and policies.
- Resolved conflicts between customers in an efficient and professional manner.
- Maintained accurate records of reservations and wait times.
- Assisted with seating arrangements for large groups and special occasions.
- Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
Waitress
Texas Roadhouse
Hilliard, OH
07.2023 - Current
- Replenished beverages when necessary.
- Assisted other wait staff members in times of heavy customer traffic.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Checked back with customers throughout meal service to ensure satisfaction.
- Took orders for food and drinks and delivered them to guests.
FOH Team Member
Chic-Fil-A
Hilliard, OH
06.2021 - 09.2023
- Greeted customers and answered questions related to products and services.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Greeted customers with friendly and professional demeanor.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
Education
High School Diploma -
Hilliard Davidson High School
Hilliard, OH05-2024
Some College (No Degree) - Pre-Medicine/Nursing
Bowling Green State University
Bowling Green, OHSkills
- Reservation setting
- Greeting and seating
- Safe Food Handling
- Guest service
- Dining customer service
- Menu knowledge
- Menu Memorization
- Check payment processing
- Reservation Management
Timeline
Head Hostess
Texas Roadhouse
07.2023 - Current
Waitress
Texas Roadhouse
07.2023 - Current
FOH Team Member
Chic-Fil-A
06.2021 - 09.2023
High School Diploma -
Hilliard Davidson High School
Some College (No Degree) - Pre-Medicine/Nursing
Bowling Green State University