Samantha Hodges
Bald Knob,AR
Summary
Personable and dedicated with proven ability to adapt quickly and excel in new environments. Possesses deep understanding of leadership principles and project management, seamlessly integrating strategic planning and team coordination. Committed to driving organizational success and fostering team growth through effective management and innovative solutions.
Overview
6
6
years of professional experience
Work History
Key Manager
Texas Roadhouse
11.2024 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Evaluated business processes regularly to identify areas for improvement, implementing changes as needed to maintain efficiency and effectiveness.
Bartender
Texas Roadhouse
08.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Baker
Texas Roadhouse
03.2024 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Server
Texas Roadhouse
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Front End Coordinator
Dirt Cheap Warehouse
07.2019 - 02.2020
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Increased overall efficiency by delegating tasks according to individual strengths and abilities.
- Assisted in increasing sales through effective cross-selling techniques and promotional efforts.
Closing Manager
Nearly New Consignment
09.2018 - 07.2019
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
Education
Bachelor of Science - Correction Program Support
University of Phoenix
Tempe, AZ08.2027
Skills
- Customer service
- Store organization
- Operations management
- Inventory management
- Multitasking and prioritizing
- Problem-solving
- Attention to detail
- Teamwork and collaboration
Timeline
Key Manager
Texas Roadhouse
11.2024 - Current
Bartender
Texas Roadhouse
08.2024 - Current
Baker
Texas Roadhouse
03.2024 - Current
Server
Texas Roadhouse
12.2023 - Current
Front End Coordinator
Dirt Cheap Warehouse
07.2019 - 02.2020
Closing Manager
Nearly New Consignment
09.2018 - 07.2019
Bachelor of Science - Correction Program Support
University of Phoenix
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