Samantha Horak
Brunswick
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Aldi
Brunswick
04.2019 - Current
- Trained and developed staff to enhance customer service skills.
- Managed inventory through cycle counts, audits and shrinkage control.
- Led daily store operations in a high-volume environment, ensuring efficiency, accuracy and compliance with company standards.
- Monitored and analyzed key performance indicators (KPIs) such as sales, shrink and productivity, implementing improvements as needed.
- Handled customer escalations professionally, resolving issues to maintain satisfaction and loyalty.
Associate
Wendys Fast Food
Brunswick
04.2017 - 06.2019
- Prepared food items according to company recipes and quality standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with orders, providing friendly and efficient service.
- Collaborated with team members to ensure smooth restaurant operations.
- Handled cash register transactions accurately and efficiently.
- Trained new employees on food preparation and customer service procedures.
Education
Brunswick High School
Brunswick, OHSkills
- Inventory management
- Customer service
- Retail operations management
- Staff training and development
- Multitasking and organization
- Adaptability and flexibility
Timeline
Assistant Manager
Aldi
04.2019 - Current
Associate
Wendys Fast Food
04.2017 - 06.2019
Brunswick High School