Samantha Izquierdo
San Bernardino,CA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Home Sweet Home Mortgage
01.2021 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Education
No Degree - General Education Degree
Citrus High School California
Fontana, CA05.2024
Skills
- Speaking Clearly
- Bilingual Fluently Spanish and English
- Account Management
- Email Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Home Sweet Home Mortgage
01.2021 - 03.2023
No Degree - General Education Degree
Citrus High School California
Similar Profiles
Warnesha MinorWarnesha Minor
Nursing Assistant at Home Sweet Home In Home HealthcareNursing Assistant at Home Sweet Home In Home Healthcare
Raia ShoemakerRaia Shoemaker
Clinical Assistant/Receptionist at Home Sweet Home In Home CareClinical Assistant/Receptionist at Home Sweet Home In Home Care
Angela RobinsonAngela Robinson
Home Health Aide at Home Sweet Home In Home CareHome Health Aide at Home Sweet Home In Home Care
Caitlyn MolledaCaitlyn Molleda
Crew Member at Rally's CheckersCrew Member at Rally's Checkers
Karen ValenzuelaKaren Valenzuela
Supply Chain Coordinator at Vulcan MaterialsSupply Chain Coordinator at Vulcan Materials