Motivated professional with strong leadership and organizational skills. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Overview
6
6
years of professional experience
Work History
Lab Manager
Serendipity Labs
03.2024 - 12.2025
Maintained accurate records of all operational activities using CRM software
Conducted over 100 tours that led to residential and non-residential product sales
Consistently generated $15k+ in monthly meeting and event revenue
Trained new staff members in operational procedures and best practices
Reviewed and processed invoices to ensure accuracy and highlight any delinquent accounts
Brand Manager and Catering Coordinator
Viva Chicken
03.2023 - 02.2024
Engaged with customers to provide feedback and insights into their experiences with the brand
Increased catering sales from $10,000 to $31,000 in one period
Cultivated strong relationships with clients to uphold brand reputation and integrity
Coordinated or participated in promotional activities or events to market products or services
Compiled lists to describe product or service offerings
Assistant Store Manager
Andy's Frozen Custard
08.2021 - 01.2022
Managed all customer inquiries and complaints in a professional and timely manner
Maintained organized store environment for customer and employee health and safety
Assisted with training staff on all internal operational functions
Shift Leader
Subway
12.2019 - 08.2021
Trained new employees in job duties, safety procedures, and company policies
Managed store closing and opening procedures to ensure safety and security
Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints
Education
High School Diploma - undefined
D W Daniel High School
Central, SC
06.2018
Skills
Salesforce, OfficeRND, Mailchimp, Marq, and MS Office