SAMANTHA JIMENEZ
Executive Assistant
Chicago,IL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Patient Access Coordinator
Advocate Christ Medical Center
Oak Lawn, IL
01.2019 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Refer to specialty floor ortho or psych patient is designated to,communicate with insurance for treatment
- Processed cancellations, changes or special requests promptly.
- Updating DOE name for trauma, code patients with their proper name on chart to merge charts, re band patient with new labels and band.
- Responsible for all communications between floor and patients and making sure scheduled appointments before discharge are scheduled.
Patient Care Coordinator
Esperanza Center
Chicago, IL
12.2018 - 12.2019
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Schedule appointments with providers to different specilatys, ob,psych,ortho, surgery etc.
- Sent and handled electronic requests for new medications and medication refills.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Performed as subject matter expert for case management processes.
- Monitored ongoing care and proactively corrected problems.
- Supervised all levels of care for patients pursuing substance abuse treatment.
- Delivered excellent patient experiences and direct care.
Care Coordinator
WOMENS HEALTH
Chicago, IL
04.2017 - 11.2018
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Completed resident assessments in accordance with current regulations and guidelines.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Enhanced application of nursing and medical practices in alignment with laws and regulations.
- Schedule ultrasound,ct scan, x-ray appointments
- refer out depending on insurance and referral patient needs, schedule appointment to different facility
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
Associate of Arts - Criminal Justice
City Colleges of Chicago-Richard J Daley College
Chicago, IL 01.2017 - 08.2023
Associate of Science - Health Information Technology
Northwestern College
Oak Lawn, IL 01.2021 - 05.2024
Skills
Medical terminology
EMR
Formularies
Insurance Verification
Information Collection
Insurance billing
Appointment Scheduling
Medical insurance
Interpreting physician orders
Insurance verifying
Certification
First Aid/CPR Certified
Timeline
Associate of Science - Health Information Technology
Northwestern College
01.2021 - 05.2024
First Aid/CPR Certified
02-2020
Patient Access Coordinator
Advocate Christ Medical Center
01.2019 - Current
Patient Care Coordinator
Esperanza Center
12.2018 - 12.2019
Care Coordinator
WOMENS HEALTH
04.2017 - 11.2018
Associate of Arts - Criminal Justice
City Colleges of Chicago-Richard J Daley College
01.2017 - 08.2023