Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SAMANTHA JIMENEZ

Executive Assistant
Chicago,IL

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

7
7
years of professional experience
10
10
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Patient Access Coordinator

Advocate Christ Medical Center
Oak Lawn, IL
01.2019 - Current
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Refer to specialty floor ortho or psych patient is designated to,communicate with insurance for treatment
  • Processed cancellations, changes or special requests promptly.
  • Updating DOE name for trauma, code patients with their proper name on chart to merge charts, re band patient with new labels and band.
  • Responsible for all communications between floor and patients and making sure scheduled appointments before discharge are scheduled.

Patient Care Coordinator

Esperanza Center
Chicago, IL
12.2018 - 12.2019
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Schedule appointments with providers to different specilatys, ob,psych,ortho, surgery etc.
  • Sent and handled electronic requests for new medications and medication refills.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Performed as subject matter expert for case management processes.
  • Monitored ongoing care and proactively corrected problems.
  • Supervised all levels of care for patients pursuing substance abuse treatment.
  • Delivered excellent patient experiences and direct care.

Care Coordinator

WOMENS HEALTH
Chicago, IL
04.2017 - 11.2018
  • Updated policies and procedures, leading continuous improvement of resident assessments and care.
  • Completed resident assessments in accordance with current regulations and guidelines.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Enhanced application of nursing and medical practices in alignment with laws and regulations.
  • Schedule ultrasound,ct scan, x-ray appointments
  • refer out depending on insurance and referral patient needs, schedule appointment to different facility
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Education

Associate of Arts - Criminal Justice

City Colleges of Chicago-Richard J Daley College
Chicago, IL
01.2017 - 08.2023

Associate of Science - Health Information Technology

Northwestern College
Oak Lawn, IL
01.2021 - 05.2024

Skills

Medical terminology

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Certification

First Aid/CPR Certified

Timeline

Associate of Science - Health Information Technology

Northwestern College
01.2021 - 05.2024

First Aid/CPR Certified

02-2020

Patient Access Coordinator

Advocate Christ Medical Center
01.2019 - Current

Patient Care Coordinator

Esperanza Center
12.2018 - 12.2019

Care Coordinator

WOMENS HEALTH
04.2017 - 11.2018

Associate of Arts - Criminal Justice

City Colleges of Chicago-Richard J Daley College
01.2017 - 08.2023
SAMANTHA JIMENEZExecutive Assistant