Summary
Work History
Education
Skills
Timeline
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Samantha Jones

Oklahoma City,OK

Summary

Dynamic and dedicated professional with extensive experience in customer service at Taco Mayo. Proven track record in cash handling and conflict resolution, consistently enhancing customer satisfaction. Recognized for reliability and teamwork, effectively mentoring new staff and maintaining high operational standards to drive repeat business and foster positive customer relations.

Work History

Cashier

Taco Mayo
Oklahoma City, OK
2023 - 2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Sandwich Artist

SUBWAY®Restaurants
Newark, TX
2020 - 2021
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.

Cashier Team Lead

Bush's Chicken
2018 - 2019
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Cashier, Waiter

McAlister's Deli
2017 - 2019
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.

Education

N/A - N/A

Norman North High School
Norman, OK

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Written and verbal communication
  • Cash register operation
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Product restocking
  • Conflict resolution
  • Refunds and exchanges
  • Product knowledge
  • Complex Problem-solving

Timeline

Cashier

Taco Mayo
2023 - 2023

Sandwich Artist

SUBWAY®Restaurants
2020 - 2021

Cashier Team Lead

Bush's Chicken
2018 - 2019

Cashier, Waiter

McAlister's Deli
2017 - 2019

N/A - N/A

Norman North High School