Samantha Jurado
Lynbrook
Summary
Dynamic and results-driven professional with extensive customer service experience at State Farm. Proven ability to enhance client satisfaction through effective communication and upselling techniques. Bilingual in English and Spanish, skilled in file organization and prioritizing work to meet business needs. Committed to fostering positive relationships and delivering exceptional service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Representative
State Farm
09.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Negotiated contracts and terms of sale with potential customers.
- Handled confidential information with discretion, maintaining the privacy of clients and colleagues alike.
- Delivered exceptional service by promptly responding to phone calls and emails from clients and staff members.
- Maintained organized filing systems for easy access and retrieval of information.
- Facilitated communication between departments, improving interdepartmental relations and cooperation.
- Contributed to a positive work environment through active participation in team-building activities and events.
- Educated clients on insurance policies and procedures.
Cashier/Customer Service Cashier
Dim Sum Bloom
03.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers in selecting products by understanding their needs and providing tailored recommendations.
- Engaged in friendly and effective communication to enhance customer satisfaction and create a positive experience.
- Resolved customer concerns and inquiries promptly, demonstrating problem-solving skills and a commitment to service excellence.
- Maintained cleanliness in the dining area by performing regular cleaning tasks, ensuring a pleasant environment for customers.
- Restocked kitchen supplies and managed inventory to support smooth daily operations and availability of essential items.
Freelancer
Self Employed Services
09.2022 - 02.2024
- Maintained a clean, organized, and functional home environment through consistent upkeep and daily meal preparation.
- Provided dedicated care and academic support to a younger sibling, ensuring her well-being and overseeing her educational activities.
- Strengthened cross-cultural communication and personal development by engaging with extended family abroad, fostering meaningful relationships.
- Pursued a passion for painting as a creative outlet, successfully monetizing artwork through commissions and online sales as a supplemental income source.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
Cleaner/Janitor
Brite Building Services
01.2021 - 08.2022
- Performed thorough cleaning and sanitization of dental office spaces, including treatment rooms, waiting areas, break rooms and restrooms, adhering to strict hygiene and infection control protocols.
- Utilized specialized cleaning equipment and disinfectants to provide a safe and sterile environment for both patients and staff.
- Managed waste disposal and recycling procedures in compliance with health and safety regulations.
- Handled equipment, chemicals, and materials properly and with caution.
- Provided assistance to other staff members with cleaning of difficult areas.
- Demonstrated strong attention to detail and reliability, contributing to a clean, professional, and welcoming atmosphere for dental patients and staff.
Education
Associate of Science - Criminal Justice
Nassau Community College
Garden City, NY07-2022
Skills
- Customer service
- Upselling techniques
- File organization
- Prioritizing work
- Scheduling appointments
- Mail handling
- Processing payments
- Bilingual proficiency in English and Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Licensed in Property & Casualty Insurance – [New York]
- Licensed in Life & Health Insurance – [New York]
Timeline
Office Representative
State Farm
09.2024 - Current
Cashier/Customer Service Cashier
Dim Sum Bloom
03.2024 - 10.2024
Freelancer
Self Employed Services
09.2022 - 02.2024
Cleaner/Janitor
Brite Building Services
01.2021 - 08.2022
Associate of Science - Criminal Justice
Nassau Community College
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