Samantha Keanaaina

• Communicated with patrons to cultivate lasting and loyal business relationships.
  Maintained a clean driving record while ensuring vehicle cleanliness and optimal operating condition.
  Assisted in recruiting and training new team members to enhance workforce capabilities.
  Collected tips from customers through hands-free electronic methods for efficient processing.
  Utilized point of sale hardware and software to facilitate seamless transactions at store and during deliveries.
• Delivered pizzas and other menu items to customers promptly.
• Ensured vehicle cleanliness and safe driving practices for reliable deliveries.
• Processed cash transactions and managed customer payments with precision.

Provided live customer support by managing phone chats and emails simultaneously.
Executed account start/stop processes to facilitate player transactions.
Processed cash-out requests efficiently to ensure timely payouts.
Completed identification verification to uphold compliance standards.

• Participated in gameplay to enhance user experience and enjoyment through direct interaction.
• Provided feedback on gameplay mechanics to improve overall system functionality.
• Worked with team members to develop game strategies and optimize overall performance.

• Provided professional service to utility and energy organizations across the U.S., handled service setups, closures, and billing.
• Managed customer inquiries through phone and email interactions.
• Resolved service issues effectively and efficiently for client satisfaction.
• Documented customer interactions in company CRM system for tracking purposes.

• Maximized vendor acceptance for electronic payments through effective communication strategies.
  Established and maintained vendor setup policies, procedures, and reporting frameworks.
  Provided daily high-quality interactions with new and existing vendors to enhance relationships.
  Served as primary point of contact for vendor sign-up, maintenance, and reporting.
  Set weekly and monthly goals aligned with vendor setup policies to improve efficiency.
  Assisted vendors in enrollment processes while ensuring adherence to compliance procedures.
  Reviewed incoming vendor information for accuracy before entering it into the database.
  Executed outbound calls to vendors, addressing inquiries related to the enrollment process.

• Maintained service levels by collaborating with scheduler and intraday staff.
  Conducted weekly one-on-one meetings to align team members with KPI and performance goals.
  Coached team members, providing feedback and addressing concerns promptly.
  Executed weekly call monitoring to evaluate team member performance effectively.
  Ensured daily accuracy in records by updating SAP payroll software.
  Participated in daily managers' meetings to enhance interdepartmental collaboration.
• Coordinated team schedules, optimizing workflow and resource allocation to enhance operational efficiency.
• Maintained service levels by collaborating with scheduler and intraday staff.Conducted weekly one-on-one meetings to align team members with KPI and performance goals.Coached team members, providing feedback and addressing concerns promptly.Executed weekly call monitoring to evaluate team member performance effectively.Ensured daily accuracy in records by updating SAP payroll software.Participated in daily managers' meetings to enhance interdepartmental collaboration.
• Trained new employees on processes and company standards, facilitating smoother onboarding and integration.

• Cultivated productive relationships within call center departments via clear communication strategies.
  Partnered with scheduler and intraday staff to ensure service level maintenance.
  Facilitated weekly one-on-one meetings to drive KPI and quality achievement among team members.
  Monitored employee performance, offering actionable recommendations for improvements.
  Delivered regular feedback and coaching sessions, addressing any employee concerns proactively.
  Executed monthly call evaluations to uphold quality assurance standards.
  Generated comprehensive reporting on individual team member performance weekly and monthly.
  Collaborated with management to enhance new employee training processes.
• Coordinated workflow among team members, enhancing overall production efficiency.
• Trained new employees on equipment operation and safety protocols, fostering a safe work environment.
• Cultivated productive relationships within call center departments via clear communication strategies.Partnered with scheduler and intraday staff to ensure service level maintenance.Facilitated weekly one-on-one meetings to drive KPI and quality achievement among team members.Monitored employee performance, offering actionable recommendations for improvements.Delivered regular feedback and coaching sessions, addressing any employee concerns proactively.Executed monthly call evaluations to uphold quality assurance standards.Generated comprehensive reporting on individual team member performance weekly and monthly.Collaborated with management to enhance new employee training processes.