SAMANTHA KEHLE
North Plainfield
Summary
Dynamic professional leader with over 10 years of experience driving operational excellence and strategic growth. Proven track record in fostering team collaboration and delivering impactful results, demonstrating a commitment to achieving organizational objectives. Expertise includes leadership, revenue growth, navigating complex challenges, optimizing processes, and cultivating a positive workplace environment. Recognized for adaptability, effective communication, and strong decision-making abilities that contribute significantly to overall success.
Overview
9
9
years of professional experience
Work History
General Manager
Serotonin Centers - Anti Aging
Colts Neck, NJ
03.2026 - Current
- Directed daily team huddles to enhance service delivery, client satisfaction and cross service opportunity.
- Implemented strategic initiatives to optimize clinic performance and operational efficiency.
- Coordinated with local businesses to create engaging events that fostered community connections, increased brand visibility, generated new leads and increased revenue.
- Developed training strategies to elevate staff confidence in service approach and service quality standards.
- Optimized team processes, leading to a significant revenue increase of 10% compared to earlier months.
- Managed customer relationships, ensuring high satisfaction and retention rates.
- Collaborated with marketing to align campaigns with sales goals, boosting brand visibility.
NJ Manager
Evolve Med Spa
Denville, NJ
11.2023 - Current
- Led daily team operations and ensured adherence to company policies.
- Coordinated team schedules and managed resource allocation effectively.
- Tracked daily sales activities using CRM software and provided feedback to sales staff on performance results.
- Kept an accurate inventory of materials and tools by performing cycle counts and monthly inventory audits.
- Conducted audits to ensure the accuracy of payroll data for the team and processed it according to company policy.
- Increased sales flow in location MOM and YOY
- Surpassing sales goals, month over month.
NJ Manager
Hand & Stone Massage and Facial Spa
Flemington, NJ
07.2022 - 11.2023
- Supervised daily operations to ensure smooth clinic functionality.
- Trained new employees on protocols and customer service standards.
- Implemented inventory management practices for supplies and products.
- Implemented marketing strategies to enhance client engagement and retention.
- Resolved client inquiries and concerns promptly to maintain satisfaction.
- Created monthly reports for senior management summarizing operational performance metrics.
- Delegated work to staff, setting priorities and goals.
- Coordinated time schedules for team members to enhance workflow efficiency.
NJ Manager
Crunch Fitness
North Brunswick, NJ
09.2020 - 07.2022
- Delegated work to staff, setting priorities, goals, and overall monitoring of staff performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Fostered a positive team environment through effective communication and support.
- Assisted with payroll processing activities on a biweekly basis.
- Orchestrated events to attract new clients as well as create awareness for local small businesses.
- Analyzed sales data to identify areas of improvement in sales strategies.
- Followed up on incoming sales leads to maximize sales potential.
NJ Manager
European Wax Center
Bound Brook, NJ
09.2019 - 03.2020
- Managed daily operations to ensure efficient flow and service delivery.
- Efficiently led a team of eight professionals in a newly opened center by focusing on sales and brand awareness through grassroots marketing.
- Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.
- Conducted training sessions on product knowledge, sales techniques, and customer service skills for new sales representatives.
- Oversaw inventory management and ordered supplies as needed for treatments.
- Monitored staff performance and addressed opportunities.
NJ Manager
GNC Live Well
Bridgewater, NJ
08.2018 - 09.2019
- Analyzed business performance data and forecasted business results for upper management.
- Evaluated service quality through client feedback to improve overall experience.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
PA Account Manager
Rocksteady Promotions
Jenkintown, PA
09.2017 - 08.2018
- Developed strong relationships with clients to ensure satisfaction and retention.
- Interviewed prospective candidates, hired them, as well as onboarded and trained them.
- Engaged customers through door-to-door interactions to promote products.
- Applied for necessary permits to solicit in applicable townships, map out the area for targeted brand exposure for team members to follow, and lastly, review in detail everyone's day.
- Collaborated with team members on strategies to improve sales techniques.
- Assisted customers in selecting appropriate products for their needs.
Education
Bachelor of Science - Nutrition
Purdue Global University
High School Diploma - undefined
Hillsborough High School
Hillsborough, NJ06.2012
Skills
- Inventory management
- Customer relationship management
- Leadership and team building
- Problem resolution
- Data analysis
- CRM software
- Effective communication
- Operations management
- Revenue management
- Strategic planning
- Key performance indicators
- Sales techniques
Section name
Further Employment information available upon request
Timeline
General Manager
Serotonin Centers - Anti Aging
03.2026 - Current
NJ Manager
Evolve Med Spa
11.2023 - Current
NJ Manager
Hand & Stone Massage and Facial Spa
07.2022 - 11.2023
NJ Manager
Crunch Fitness
09.2020 - 07.2022
NJ Manager
European Wax Center
09.2019 - 03.2020
NJ Manager
GNC Live Well
08.2018 - 09.2019
PA Account Manager
Rocksteady Promotions
09.2017 - 08.2018
High School Diploma - undefined
Hillsborough High School
Bachelor of Science - Nutrition
Purdue Global University