Samantha Kendrick
Covington,LA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Petco
Metairie, LA
09.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
General Manager
Petco
Baton Rouge, LA
05.2022 - Current
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Developed service and sales strategies to improve retention and revenue.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Participated in physical inventory counts to keep information accurate and current.
- Coordinated inventory, stocking and ordering.
- Performed inventory cycle counting and identified discrepancies.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Handled money according to company policy.
- Trained new employees in policies and procedures.
Selling Experience Leader
Petco
Denham Springs, LA
12.2020 - 05.2022
- Monitored, evaluated and recorded training activities or program effectiveness.
- Created and offered additional materials to enhance training.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Remained up-to-date with developments in area of expertise by reading business guides and weekly communications.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
Senior Dog Trainer
Petco
Denham Springs, LA
09.2014 - 12.2020
- Used food and toy rewards, humane training tools and methods to teach dogs and their pet parents new behaviors.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Conducted training classes and assisted with animal behavior help requests and enrichment programs.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Displayed passion for animal welfare and demonstrated humane techniques with progressive training models.
- Prepared and maintained learning environments appropriate for apprentice learning and physical, social and emotional development.
- Encouraged apprentice critical thinking and discussion using variety of teaching techniques.
- Prepared and presented lesson plans in academic subjects using positive reinforcement teaching techniques.
- Engaged guests to maximize Dog Training business and meet weekly quota.
Education
High School Diploma -
Doyle High School
Livingston, LA05.2014
Skills
- Recruitment
- Operations Management
- Strategic Planning
- Business Development
- Inventory Control
- Team Building and Motivation
- Sales Expertise
- Relationship Building
- Sales Planning and Implementation
- Employee Training and Development
- Performance Improvement
- Team Building
- Profit and Loss
Certification
- Certified Dog Trainer, Petco - 2014
Timeline
General Manager
Petco
09.2023 - Current
General Manager
Petco
05.2022 - Current
Selling Experience Leader
Petco
12.2020 - 05.2022
Senior Dog Trainer
Petco
09.2014 - 12.2020
High School Diploma -
Doyle High School