Summary
Overview
Work History
Education
Skills
Awards
Languages
Websites
References
Timeline
Generic

Samantha Kilbourne

Clarkston,MI

Summary

A driven, compassionate, and creative person who is able to adapt and always willing to learn and grow. Skilled in case management, client advocacy, and cultural competency, with strong abilities in communication, empathy, and problem solving. Highly motivated to support diverse client needs, foster positive outcomes, and aid others to empower themselves in the face of adversity.

Overview

7
7
years of professional experience

Work History

Server and Hostess

The Bread and Yolk
Lake Orion, MI
05.2021 - Current
  • Served customers efficiently and personably
  • Coordinated and organized reservations
  • Worked with coworkers to find solutions to problems
  • Made menu recommendations, answered questions, and shared additional information with customers.

Bachelor of Social Work Intern

Samaritas Refugee Resettlement
Grand Rapids, MI
09.2022 - 04.2023
  • Practiced cultural competency through working with refugees and facilitating their transition as new Americans, while simultaneously preserving their own cultural backgrounds
  • Gained case management experience by being a case worker for the Post-Resettlement program.
  • Demonstrated ability to problem solve and adapt quickly to new challenges
  • Facilitated an Art Therapy class for refugee women
  • Participated in weekly supervision meetings with supervisor to discuss cases and provide updates on progress

Hostess

Sagano Japanese Steakhouse & Bistro
Clarkston, MI
08.2017 - 08.2021
  • Used customer service and communication skills to address customer complaints
  • Organized and worked with large groups of people efficiently
  • Took carryout orders by phone and in person
  • Effectively worked with kitchen staff to correctly prepare and package customer orders, handled cash register transactions
  • Worked well both independently and in a team environment.

Server

15th Street Tavern
Clarkston, MI
05.2019 - 01.2020
  • Acquired an extensive knowledge of sales tactics
  • Worked well in high-pressure situations
  • Promoted the restaurant through social media and events
  • Established close relationships with regular clients.

Education

Bachelor of Social Work -

Grand Valley State University
Allendale, MI
06-2023

Skills

  • Client Advocacy
  • Needs Assessment
  • Ability to work well with others
  • Communication Skills
  • Customer service experience
  • Leadership Skills
  • Problem solving abilities
  • Coordination and planning
  • Case Management
  • Community assistance knowledge
  • Promotion and sales

Awards

I received the “Excellence Award” from GVSU

Languages

Spanish
Professional

Websites

References

References available upon request.

Timeline

Bachelor of Social Work Intern

Samaritas Refugee Resettlement
09.2022 - 04.2023

Server and Hostess

The Bread and Yolk
05.2021 - Current

Server

15th Street Tavern
05.2019 - 01.2020

Hostess

Sagano Japanese Steakhouse & Bistro
08.2017 - 08.2021

Bachelor of Social Work -

Grand Valley State University

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Samantha Kilbourne