Summary
Overview
Work History
Education
Skills
Start Date
Smoker
Personal Information
Timeline
Generic

Sharon Collins

Houston

Summary

Dynamic professional with extensive experience in advocacy, rapport building and data entry, notably at Chick Fil-A as the most recent. Proven track record in service excellence and relationship development, consistently meeting/exceeding performance goals. Proficient in multiple computer applications, adept at conducting research and training employees to enhance operational efficiency.

Overview

25
25
years of professional experience

Work History

Hostess/Front of House Employee

Chick Fill A
Houston
11.2017 - 06.2024
  • Welcomed guests warmly.
  • Managed company phone communications.
  • Supported tray operations and beverage refills.
  • Handled and resolved guest complaints effectively.
  • Contributed to maintaining stock levels in both the counter and dining room.
  • Upheld standards of cleanliness in dining and shared spaces.

Independent Operator

Contractor
01.2011 - 01.2016
  • Managed front desk operations by welcoming visitors and suppliers in the lobby.
  • Matching company revenue checks, 1099 forms, stuffing envelopes and entering inventory into excel spread sheets and numeric data entry for a litigation firm and online research. Also, included employee training.
  • Performed data entry tasks for EZ-TAG with accuracy and efficiency.

Patient Advocate

Family Care
Houston
01.2009 - 01.2011
  • Consistently met goals by making outbound and accepting inbound calls from healthcare providers and uninsured members who carried a medical discount card.
  • Performed comprehensive data entry tasks, including training employees and managing scanning and faxing.
  • Supported various departments with member issues, documentation, call transfers, and excess workload.
  • Advocated for uninsured members as their case worker.

Claims Inquiry CSR

ST. Paul/Travelers Insurance
01.2002 - 01.2007
  • Handled inbound calls from diverse stakeholders in a call center environment. Consistently ranked as one of the top call takers in my department.
  • Utilized multiple software tools to retrieve requested data for claims processing.
  • Performed data entry, researched non payments, under payments, benefits, policy concerns and made outbound calls to other branches in the USA to resolve claim issues.

Temp/Authorization rep

Primary Services Staffing
01.2000 - 01.2001
  • Addressed fleet and fuel transaction queries from commercial clients and fuel stations.
  • Investigated client regulations through Tandem software to determine transaction authorization.
  • Detected fraud transactions, completed special projects that involved alpha and numeric data entry into software and new hire training.

CSR/Clerical Support

CCCS/Money Management
01.1999 - 01.2000
  • Responded to consumer inquiries regarding general credit issues.
  • Educated clients on the significance of adhering to program rules.
  • Developed and dispatched proposals through fax and mail while utilizing computer applications for material input and retrieval.

Education

Discipleship Certificate -

Succeed in Life Center
01.2012

Cosmetology License -

Espanola’s Beauty College
01.1990

Diploma -

North Forest High School
01.1989

Skills

  • Service excellence
  • Guest services
  • Relationship development
  • General office
  • Information gathering
  • Conducting research
  • Employee training
  • Client advocacy
  • Data entry
  • Proficient in multiple computer applications

Start Date

immediate

Smoker

False

Personal Information

Available: part time

Timeline

Hostess/Front of House Employee

Chick Fill A
11.2017 - 06.2024

Independent Operator

Contractor
01.2011 - 01.2016

Patient Advocate

Family Care
01.2009 - 01.2011

Claims Inquiry CSR

ST. Paul/Travelers Insurance
01.2002 - 01.2007

Temp/Authorization rep

Primary Services Staffing
01.2000 - 01.2001

CSR/Clerical Support

CCCS/Money Management
01.1999 - 01.2000

Discipleship Certificate -

Succeed in Life Center

Cosmetology License -

Espanola’s Beauty College

Diploma -

North Forest High School

Similar Profiles

CREATE PROFILE