Summary
Overview
Work History
Education
Skills
Timeline
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Sam Knight

Clarksville,TN

Summary

Driven by a results-focused approach at Best Buy, I leveraged my expertise in operations management and team leadership to foster a culture of continuous improvement, achieving measurable performance gains. My strategic planning skills and ability to mentor staff led to enhanced efficiency and a competitive edge, with a notable increase in customer satisfaction and sales performance.

Overview

7
7
years of professional experience

Work History

Experience Supervisor

Best Buy
01.2022 - Current
  • Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
  • Motivated team members through recognition programs focused on rewarding high performers.
  • Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
  • Collaborated with cross-functional teams to optimize service offerings and drive business growth.
  • Championed a culture of continuous improvement within the organization, contributing to long-term success and competitive advantage.
  • Generated valuable insights through rigorous data analysis, enabling informed decision-making across the organization.
  • Implemented safety protocols to reduce workplace accidents and ensure employee wellbeing.
  • Continuously analyzed warehouse operations data to identify trends and areas for improvement, implementing strategic changes that resulted in measurable performance gains.
  • Improved warehouse efficiency by streamlining processes and implementing new inventory management systems.

Apple Solutions Consultant

Best Buy
05.2020 - 01.2022
  • Strengthened brand loyalty by hosting informative workshops that highlighted the latest features of Apple products.
  • Managed inventory levels efficiently to ensure optimal stock availability for customer purchases.
  • Boosted sales performance by employing persuasive communication skills and extensive product knowledge.
  • Enhanced customer satisfaction by providing personalized product solutions and recommendations.
  • Leveraged data-driven insights to monitor sales performance, identify areas for improvement, and implement targeted strategies accordingly.
  • Streamlined store operations by effectively collaborating with store management and team members.

Warehouse Lead

Best Buy
03.2018 - 05.2020
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Assisted in the recruitment and onboarding of new warehouse employees, ensuring they were well-equipped with the necessary skills and knowledge to perform their roles effectively.
  • Maintained top performance standards while working in hot warehouse environment.

Sony Experience Expert

Best Buy
10.2017 - 03.2018
  • Developed innovative solutions for unique customer needs or challenges that led to increased satisfaction scores.
  • Established rapport with customers, fostering long-term relationships and repeat business.
  • Provided training for new team members on product knowledge, sales techniques, and company policies to ensure consistent service delivery across all staff.
  • Exceeded sales targets consistently by utilizing persuasive sales tactics tailored to individual customers'' interests and preferences.
  • Streamlined store operations by effectively organizing product displays and maintaining a clean, inviting environment for shoppers.
  • Contributed to a positive work environment by actively participating in team meetings, offering constructive feedback, and celebrating collective successes.
  • Increased sales revenue through the development and implementation of strategic promotional initiatives.

Education

High School Diploma -

Rossview High School
05.2017

Skills

  • Team Leadership
  • Time Management
  • Employee Coaching and Mentoring
  • Complex Problem-Solving
  • Staff Training and Development
  • Strategic Planning
  • Operations Management
  • Performance Management
  • Schedule Preparation
  • Key Performance Indicators
  • Expectation setting
  • Managing Operations and Efficiency

Timeline

Experience Supervisor

Best Buy
01.2022 - Current

Apple Solutions Consultant

Best Buy
05.2020 - 01.2022

Warehouse Lead

Best Buy
03.2018 - 05.2020

Sony Experience Expert

Best Buy
10.2017 - 03.2018

High School Diploma -

Rossview High School

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Sam Knight