Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Knotek

Bowling Green,OH

Summary

Proven leader in customer service, adept at enhancing customer experiences at The Great Escape by skillfully managing high-stress situations and fostering customer loyalty through exceptional assistance and empathy. Demonstrated expertise in organizational abilities and problem resolution, significantly improving operational efficiency and user satisfaction.

Overview

3
3
years of professional experience

Work History

Cashier

The Great Escape
05.2021 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Answered questions about company offerings with knowledgeable responses about products and services.

Education

High School Diploma -

Nordonia High School
Macedonia, OH
05.2024

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Customer Relations
  • Organizational abilities
  • Professionalism and Courtesy
  • Team Leadership
  • Problem Resolution

Timeline

Cashier

The Great Escape
05.2021 - 08.2024

High School Diploma -

Nordonia High School

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Samantha Knotek