Samantha Kollar

Supervise and support Patient Access Staff across a fast-paced healthcare environment. Ensured efficient daily operations and adherence to organizational policies and procedures.

Provide coaching, training and performance feedback to registration staff while promoting accountability, professionalism, and excellent patient service.

Coordinate daily staffing assignments, schedules, PTO requests, and coverage needs to maintain adequate staffing levels and continuity of operations.

Monitor employee attendance, time keeping, and payroll accuracy. Addressed discrepancies and ensuring timely completion of payroll-related responsibilities.

Oversaw patient registration processes, ensuring accurate collection and verification of demographic, insurance, and financial information while analyzing reports to maintain data accuracy.

Ensure compliance with HIPAA, patient privacy requirements, organizational policies, and established Patient Access procedures.
Served as escalation point for complex patient, employee, registration, insurance, and operational concerns, resolving issues with professionalism and efficiency.

Supported staff during high patient volume and staffing shortages by providing hands-on operational assistance.

Assisted with onboarding and training new employees, reinforcing registration standards, customer service expectations, and departmental procedures.

• Administer medications accurately according to prescribed schedules and protocols.
• Monitor resident responses to medications, reporting any adverse effects promptly.
• Collaborate with healthcare team to ensure optimal resident care and medication management.
• Maintain detailed records of medication administration and inventory management.
• Train new staff on medication handling procedures and safety practices.
• Make a schedule and ensure compliance with state regulation guidelines with staff to resident ratios.
• Acted as interim memory care coordinator in the absence of ours for 4 months; in this role I was responsible for all of the CNA and Caregivers as their manager.
• Provide diabetic care such as checking glucose levels and administering insulin.
• First aid and CPR given when needed
• Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
• Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
• Reordered medication to maintain adequate supply.
• Assist the DON and Physician with residents' care and orders

• Managed collections process for overdue accounts, ensuring compliance with regulations and company policies.
• Negotiated payment arrangements with clients, enhancing customer relations and promoting timely resolutions.
• Utilized collection software to track accounts and document interactions, improving efficiency of follow-up communication.
• Analyzed account data to identify trends in delinquency, informing targeted collection strategies for improved recovery rates.