Samantha Lawrence
RICHMOND,Virginia
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Qurate Retail Group
Richmond, VA
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
High School Diploma -
Highland Springs High School
Highland Springs, VA06-2017
Skills
- Customer Support
- Customer Relations
- Client Relationship Building
- Typing proficiency
- De-Escalation Techniques
- Product Sales
Timeline
Customer Service Representative
Qurate Retail Group
10.2023 - Current
High School Diploma -
Highland Springs High School
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