Samantha Le Cocq
Kids 'R' Kids
Wesley Chapel,FL
6
years of professional experience
Professional with a background in customer support, team leadership, and child-focused care. Known for strong relationship management, reporting and documenting, and calm problem-solving. Brings dependable service, clear communication, and a positive approach to every setting.
Work History
Substitute Teacher
4 Months- Followed lesson plans to maintain classroom continuity during teacher absences.
- Supervised children during play, meals, and transitions with consistent attention to safety.
- Supported daily routines, including arrival, nap, and cleanup, to keep classroom organized.
- Reinforced positive behavior using age-appropriate guidance and redirection.
- Adapted quickly to different age groups, schedules, and center procedures.
- Assisted with sanitizing materials and maintaining clean, child-friendly learning spaces.
- Observed student needs and reported concerns to help guide ongoing care.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Fostered student curiosity and love for learning by presenting material in engaging and relatable ways.
- Fostered a positive classroom environment, managing student behavior and promoting respect.
- Engaged parents and guardians in their children's learning process through regular communication and feedback.
- Followed lesson plans designed by absent teachers.
- Implemented classroom management techniques to maintain a positive learning environment.
- Documented student progress and provided regular updates to parents.
Before and After School Care Assistant
1 Year- Supervised before and after school activities, maintaining a safe, structured environment for children.
- Monitored playground and classroom areas to support safety, behavior expectations, and timely issue response.
- Supported homework time and enrichment activities, reinforcing age-appropriate routines and engagement.
- Assisted with student check-in and check-out procedures, ensuring accurate attendance tracking.
- Guided students through transitions between activities, meals, and dismissal with calm consistency.
- Applied childcare procedures and site guidelines to provide dependable support during peak program hours.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Contributed to a clean and organized environment by maintaining facility cleanliness, setting up activity areas, and storing supplies properly.
- Improved communication with parents by providing regular updates on their children's progress and behavior during before and after school care sessions.
- Collaborated with colleagues to develop creative activities for students, leading to increased engagement and enjoyment.
- Managed daily attendance records, ensuring accurate documentation of student participation in the program.
- Enhanced parent satisfaction by addressing concerns promptly, professionally, and compassionately.
- Coordinated snack preparation for students during program hours while adhering to strict dietary guidelines and allergy restrictions.
- Actively participated in staff meetings and professional development opportunities to stay current on best practices in child care provision.
- Managed program supplies inventory, ensuring adequate resources were available for planned activities and maintaining cost efficiency.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Seasonal Worker
3 Years 3 Months- Delivered prompt customer service while assisting shoppers with product selection and customization options.
- Monitored order status and resolved fulfillment issues to ensure timely customer pickup and delivery.
- Trained seasonal team members on store procedures, customer service, and daily task priorities.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our team.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
- Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
- Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
- Checked the system to receive orders and directions to correct item locations.
- Maintained an organized stockroom, replenished merchandise, and prepared displays to support sales flow.
- Processed point-of-sale transactions, returns, and exchanges with accuracy and professionalism.
- Improved workflow by balancing front-of-house support with backroom tasks during high-volume periods.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
- Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
- Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
- Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.
- Communicated with coworkers and management to report challenges.
Assistant Manager
2 Years 7 Months- Supervised daily store operations, ensuring smooth customer service and team coverage.
- Resolved customer concerns promptly, preserving service quality and positive shopping experiences.
- Trained associates on product knowledge, sales procedures, and store policies.
- Supported visual merchandising standards to maintain organized, engaging sales floor displays.
- Coordinated inventory receiving, stockroom organization, and replenishment workflows.
- Scheduled and coached staff to improve productivity, accountability, and task completion.
- Streamlined operational processes to reduce delays and support consistent store performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Seasonal Worker
2 Years 1 Month- Delivered prompt customer service while assisting shoppers with product selection and customization options.
- Supported personalized gift preparation, engraving coordination, and order accuracy during seasonal peaks.
- Processed point-of-sale transactions, returns, and exchanges with accuracy and professionalism.
- Maintained organized stockroom, replenished merchandise, and prepared displays to support sales flow.
- Coordinated gift packaging, wrapping, and presentation standards to meet brand quality expectations.
- Improved workflow by balancing front-of-house support with backroom tasks during high-volume periods.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
- Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
- Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
- Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.
- Communicated with coworkers and management to report challenges.
Education
BBA - Elementary Education
- Awarded Excellence Award for exemplary work in Composition: Writing with a Strategy class
- Awarded invitation to WGU School of Education National Society of Leadership and Success
- 3.0GPA
High School Diploma
- Awarded Heart of a Grizzly Award
- Awarded Section of the Year (2016 and 2017)
- Extracurricular Activities: Marching Band (2015-2019)
- Symphonic Band (2015-2019)
Skills
Classroom management
Computer Skills
Records management
Adaptable
Problem-solving
Time management
Communication skills
Relationship management
Customer support
Reporting and documenting
Client rapport
Phone etiquette
Timeline
Substitute Teacher
Kids 'R' Kids
01.2026 - 05.2026Read More
Before and After School Care Assistant
Carlsbad Educational Foudation
12.2023 - 12.2024Read More
Assistant Manager
Lakeshore Learning Store
02.2021 - 09.2023Read More
Seasonal Worker
Things Remembered
11.2020 - 12.2022Read More
Seasonal Worker
Spirit Halloween LLC
08.2020 - 11.2023Read More
Western Governors University
BBA from Elementary Education
Read More
Mission Hills High School
High School Diploma
Read More