Samantha Lehto
Green-Meldrim House
Dahlonega,GA
2
Languages
3
years of professional experience
Dedicated hospitality professional skilled in delivering exceptional customer service in fast-paced environments. Focused on teamwork and customer satisfaction, with strong communication and problem-solving abilities. Utilizes language skills in Spanish and Russian to enhance customer interactions and meet diverse needs.
Work History
Server
1 Year 2 Months- Delivered exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and answered inquiries about food and beverage offerings.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Processed payments efficiently using point-of-sale systems, ensuring accuracy in transactions.
- Trained new servers on restaurant protocols and service standards to improve team performance.
Host
1 Year 2 Months- Managed reservation systems to streamline guest flow during peak hours.
- Managed reservation systems, such as OpenTable, to streamline guest flow during peak hours.
- Developed seating plans to maximize table turnover while enhancing guest comfort.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Coordinated with kitchen and wait staff to maintain efficient service standards.
- Trained new hosts on customer service protocols and restaurant policies.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Museum Docent
2 Years 9 Months- Developed interactive programs that fostered appreciation for local history and culture among visitors.
- Helped develop interactive programs that fostered appreciation for local history and culture among visitors.
- Trained new docents in best practices for delivering engaging presentations and managing group dynamics.
- Coordinated volunteer schedules and assignments, ensuring adequate coverage during peak hours.
- Conducted research on historical topics to enrich tour content and respond to visitor inquiries effectively.
Education
Bachelor of Arts - International Affairs
- Hope Scholarship Recipient
- Extracurricular Activities: Russian Club, Volleyball Intramural
Centro De Lenguas E Intercambio Cultural - Spanish
- Study Abroad: Malaga, Spain, Spanish Language
Skills
POS operation
Exceptional customer service
Attention to detail
Southern hospitality
Wine pairings
Effective communication
Beverage knowledge
Professional appearance
Accomplishments
Runner-up in GHSA 2A Volleyball 2024. Graduated as an honors student with the Fine Arts Diplomacy Seal, while being a member of the Spanish Honors Society, National Art Honors Society, Beta Club, and Quill and Scroll Honor Society,.
Languages
Spanish
Full Professional
Russian
Elementary
Timeline
Server
Elizabeth's on 37th
06.2025 - CurrentRead More
Host
Elizabeth's on 37th
06.2025 - CurrentRead More
Museum Docent
Green-Meldrim House
11.2023 - CurrentRead More
University of North Georgia
Bachelor of Arts from International Affairs
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CLIC International House
Centro De Lenguas E Intercambio Cultural from Spanish
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