samantha lemus
Barstow,CA
Summary
Personable and organized professional with exceptional communication skills and knack for maintaining efficient office operations. Familiar with medical terminology and proficient in medical billing and coding. Dedicated to contributing to patient care and ensuring smooth office workflow.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Server
IHOP
Barstow, CA
08.2023 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, reducing wait times for customers.
- Trained new team members on service standards and operational procedures.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assistant Manager
Wienerschnitzel
Barstow, CA
09.2023 - 05.2024
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented inventory management strategies, reducing waste and optimizing stock levels.
- Coordinated daily operations, ensuring adherence to food safety and quality standards.
- Developed training materials to improve team performance and consistency in service delivery.
- Analyzed sales data to identify trends, informing product offerings and promotional strategies.
- Oversaw scheduling processes, aligning staffing with peak business hours for optimal coverage.
- Developed strong working relationships with staff, fostering a positive work environment.
Machine Operator/Assembler
Jessen Manufacturing
Elkhart, IN
08.2021 - 07.2023
- Operated machinery in compliance with safety protocols to ensure efficient production processes.
- Assembled components with precision, achieving high standards of quality control.
- Conducted routine maintenance on equipment to minimize downtime and enhance operational efficiency.
- Collaborated with team members to streamline assembly line processes, reducing waste and improving output.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Shipping and Receiving Clerk
Vahala Foam
Elkhart, IN
10.2018 - 08.2020
- Oversaw daily shipping and receiving operations, ensuring accuracy in inventory management.
- Coordinated logistics for inbound and outbound shipments, optimizing delivery schedules.
- Mentored junior staff on best practices for shipping documentation and compliance.
- Implemented process improvements that enhanced workflow efficiency within warehouse operations.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Facilitated smooth warehouse operations, maintaining clean and safe work environments.
- Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
Education
High School Diploma -
Victory Learning Center
San Antonio, TX10-2013
Certification of Completion - Medical Billing And Coding
Carrington College
Sacramento, CA 07.2025 - Current
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Certification of Completion - Medical Billing And Coding
Carrington College
07.2025 - Current
Assistant Manager
Wienerschnitzel
09.2023 - 05.2024
Server
IHOP
08.2023 - Current
Machine Operator/Assembler
Jessen Manufacturing
08.2021 - 07.2023
Shipping and Receiving Clerk
Vahala Foam
10.2018 - 08.2020
High School Diploma -
Victory Learning Center