Samantha Lloyd

Coordinated technician scheduling and dispatch to streamline workflow processes.

Cultivated and sustained robust client relationships, ensuring exceptional customer satisfaction.

Handled service requests and inquiries via CRM software to support streamlined communication processes.

Facilitated training sessions for new team members on operational procedures and best practices to enhance service delivery.

Acted as primary liaison for clients, managing inquiries, delivering updates, and maintaining high levels of service satisfaction.

• Developed and maintained relationships with customers, vendors, and suppliers. Managed service staff to ensure customer satisfaction and compliance with company policies. Developed strategies for improving customer experience through enhanced product features or improved processes. Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications. Reviewed customer billing statements for accuracy prior to release. Created detailed reports on service activities for senior management review. Created employee work schedules to keep shifts properly staffed. Oversaw daily operations of the service department, including scheduling and workflow management.

• Performed month-end closing tasks such as reconciling subledger accounts. Prepared monthly financial reports for management review and analysis. Reviewed customer accounts regularly to identify discrepancies in billing or payment history. Developed strong relationships with customers to ensure timely payment of outstanding balances. Verified vendor invoices against purchase orders prior to processing payments. Analyzed variances between projected and actual spending, identifying opportunities for improvement in processes or procedures.

• Researched discrepancies between reported figures and actual amounts received or disbursed. Created journal entries to record various cash activities into the accounting system. Developed procedures to minimize bad debt losses. Managed customer invoices, payments and collections in accordance with corporate policies. Maintained accurate cash flow records by posting daily transactions. Provided support for external auditors during annual audits by providing requested documents. Completed all requested project releases upon invoicing and confirmation of payments received.

• Managed a portfolio of $15 million dollars. Provided communication channels between various teams involved in the execution of complex projects. Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met. Provided direction, guidance, and support to team members throughout the duration of projects. Analyzed data related to projects in order to identify areas for improvement or optimization opportunities. Drafted presentations outlining the current state of specific projects for review by senior managers. Performed regular reviews of project documentation and communicated results with relevant personnel. Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.