Samantha Lopez
Long Beach,California
Summary
Hardworking associate offering 5 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Petco Animal Supplies Stores Inc.
Long Beach, CA
12.2023 - 04.2024
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Processed payments promptly for customers to exceed productivity standards.
- Scanned, priced and bagged customer items quickly to keep lines moving.
- Processed refunds and exchanges according to company policy.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Greeted customers and provided assistance with selecting pet food, accessories, and supplies.
- Provided excellent customer service to ensure customer satisfaction.
- Operated cash register to process customer purchases.
Sales Associate
Costco
Signal Hill, CA
09.2023 - 01.2024
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
- Assisted with organization and cleaning to maintain tidy store appearance.
- Bagged customer items in alignment with industry best practices.
- Answered customer questions regarding products and store services.
Sales Associate
Victoria Secret & PINK
Torrance, CA
03.2021 - 12.2023
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Received and displayed product shipments on store retail shelves upon delivery.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
GED -
Long Beach City College
Long Beach, CASkills
- Motivational Skills
- Store Policies Enforcement
- Customer Service
- POS System Operation
- Online Order Picking
- Loading and unloading
- Professional Demeanor
Accomplishments
- Moved out at 17.
Timeline
Cashier Team Lead
Petco Animal Supplies Stores Inc.
12.2023 - 04.2024
Sales Associate
Costco
09.2023 - 01.2024
Sales Associate
Victoria Secret & PINK
03.2021 - 12.2023
GED -
Long Beach City College
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