Samantha Loredo
Houston
Summary
Detail-oriented Medical Assistant with expertise in patient scheduling, HIPAA compliance, and effective communication. Committed to enhancing patient care and streamlining clinic workflows, driving efficiency and quality in healthcare delivery.
Overview
6
6
years of professional experience
Work History
Medical Assistant/Receptionist
Brazos Pain Management
Sugar Land, TX
07.2024 - Current
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Scheduled appointments efficiently, optimizing clinic workflow and patient access to care.
- Managed phone communications, addressing patient inquiries and coordinating follow-up care.
- Maintained inventory of medical supplies, ensuring availability for daily operations.
- Collaborated with healthcare providers to facilitate seamless patient interactions and treatment plans.
- Implemented electronic health record (EHR) updates, enhancing documentation accuracy and accessibility.
- Trained new staff on office procedures, fostering a collaborative team environment for improved service delivery.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in patient intake and medical history documentation, ensuring accuracy and completeness.
- Conducted routine clinical tasks, including vital signs measurement and specimen collection.
- Educated patients on treatment plans and preventive care measures, improving health literacy.
- Collaborated with multidisciplinary teams to streamline communication and enhance patient care outcomes.
Medical Assistant/Receptionist
Interventional Pain Management
Houston, TX
08.2020 - 10.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from legal companies to verify patient's coverage.
- Excellent communication skills, both verbal and written.
- Communicate treatment between provider and attorneys regarding patient care and treatments.
- Assisted in patient intake and medical history documentation, ensuring accuracy and completeness.
- Conducted routine clinical tasks, including vital signs measurement and specimen collection.
- Supported healthcare providers during examinations, enhancing patient comfort and procedural efficiency.
- Educated patients on treatment plans and preventive care measures, improving health literacy.
- Trained new staff on clinical protocols and office procedures, fostering a collaborative work environment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Managed patient check-in and check-out processes efficiently.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Medical Assistant
Pima Medical Institute
Houston, TX06-2020
High School Diploma -
Spring Woods High School
Houston, TX05-2019
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Medical receptionist experience
- HIPAA compliance
- Patient scheduling
- Microsoft office
- Patient registration
- Reminder calls
- Electronic medical records
- Appointment management
- Medical terminology
- Documentation
- Telephone etiquette
- Payment collection
- Typing and filing
- Teamwork
- Problem-solving
- Time management
- Active listening
- Effective communication
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant/Receptionist
Brazos Pain Management
07.2024 - Current
Medical Assistant/Receptionist
Interventional Pain Management
08.2020 - 10.2023
Medical Assistant
Pima Medical Institute
High School Diploma -
Spring Woods High School