Samantha Lujan
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
FRONT DESK AGENT
Waldorf Astoria Las Vegas
08.2023 - Current
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responded to inquiries and room requests made online, by phone and via email.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
TICKETING SPECIALIST
Spiegelworld
08.2021 - 10.2022
- Work daily with Call Center agents to assist with new bookings for shows and reservations
- Available as a direct contact in demanding situations and provide knowledge when needed on processes and tasks
- Develop new set of procedures and verbiage that benefit the team
- Work with Management team to create a balanced schedule for agents and peers that provides coverage and an efficient working environment.
CONCIERGE/ CALL CENTER AGENT
Spiegelworld
10.2018 - 08.2021
- Communicated with guests and concierge to book tickets under ticketing systems for multiple shows
- Gained experience in customer service and multitasking while collaborating with a team
- Networking with individuals in the industry to provide information on Spiegelworld shows and build relationships to enhance sales.
Education
Culinary Arts Program -
Northwest Career & Technical Academy
01.2017
Skills
- Oral and Written Communications
- POS Systems
- Guest Services
- Microsoft Office
- Problem-Solving Skills
- Scheduling
- Calendar Management
- Critical Thinking
References
- MARK GAGARIN, Senior Director of Ticketing, Spiegelworld, mark.gagarin@spiegelworld.com, 702-300-7363
- RENE MARRUFO, Store Manager, The North Face - North Premium Outlets
Timeline
FRONT DESK AGENT
Waldorf Astoria Las Vegas
08.2023 - Current
TICKETING SPECIALIST
Spiegelworld
08.2021 - 10.2022
CONCIERGE/ CALL CENTER AGENT
Spiegelworld
10.2018 - 08.2021
Culinary Arts Program -
Northwest Career & Technical Academy
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