Samantha Lumpkin
Olive Branch,MS
Summary
Results-driven Restaurant Trainer develops staff to enhance operational efficiency and customer satisfaction. Designs targeted training programs and analyzes team performance for growth opportunities. Engages with customers to resolve inquiries and ensure a positive dining experience. Manages staff schedules and oversees daily performance metrics.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Chick-fil-A
Olive Branch, Mississippi
01.2022 - Current
- Trained and supervised team members to deliver exceptional customer service.
- Improved employee performance by designing and implementing effective training programs.
- Analyzed team performance to identify specific training needs and enhance service quality.
- Educated front-of-house staff on policies and guest service techniques to improve customer interactions.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Analyzed and evaluated training effectiveness and program outcomes.
Education
High School Diploma -
Growing In Grace Homeschool
Coldwater, MS05-2024
Skills
- Operations oversight
- Cost management
- Work coordination
- Team training
- Problem solving
- Organizational skills
- Reliability and punctuality
Timeline
Restaurant Manager
Chick-fil-A
01.2022 - Current
High School Diploma -
Growing In Grace Homeschool