Samantha Luther
Jacksonville,FL
Summary
Soon-to-be business graduate (2025) with proven expertise in guest communication and reservation management. Handles routine operations efficiently and addresses problems proactively. My leadership in training staff and streamlining operations boosted efficiency, showcasing my exceptional communication and organizational skills. Achievements include reducing wait times and coordinating large events, underlining my ability to balance guest needs with business objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Hostess
Santioni's Italian Restaurant
Fleming Island, FL
01.2020 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Cross-trained to handle different restaurant roles, including front of house and kitchen stations.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Education
Bachelor of Business Administration - Transportation And Logistics
University of North Florida
Jacksonville, FL07.2025
Skills
- Guest service
- Reservation coordination
- Exceptional communication
- Organizational Skills
- Multitasking Abilities
- Problem-solving abilities
- Time Management
- Attention to Detail
Certification
- ServSafe
Timeline
Head Hostess
Santioni's Italian Restaurant
01.2020 - Current
Bachelor of Business Administration - Transportation And Logistics
University of North Florida