Samantha Mateuszczyk
Lake Worth,FL
Summary
Reliable employee with over 5 years of experience in front of house positions in high-pressure environments. Proven ability to deliver fast, efficient service while maintaining a positive customer experience. Expertise in drink preparation and team collaboration, contributing to smooth operations and customer retention. Recognized for composure under pressure and strong memory for regular customers, enhancing team efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/Server/Food Runner and Expo/Host
AJ’s American Grill
Lake Worth, FL
09.2020 - 06.2025
- Maintained cleanliness and organization of multiple areas, ensuring compliance with health regulations.
- Accurately processed cash transactions using POS system to enhance efficiency.
- Collaborated with kitchen staff for timely delivery of food orders to bar customers.
- Engaged with guests to provide exceptional customer service and anticipate needs.
- Trained new bartenders, servers, hosts, and food runners/expos on preparation, customer service standards, and POS operation.
- Resolved customer complaints promptly to uphold high satisfaction levels.
- Suggested new cocktails and appetizers during holidays to increase sales.
- Implemented upselling strategies, resulting in increased sales.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Oversaw training and onboarding process for all newly hired employees.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Improved customer engagement by responding promptly to inquiries, leading to higher satisfaction and loyalty.
Server
Windward Palms Retirement Home
Lake Worth, FL
07.2019 - 08.2020
- Served select menu to residents, enhancing dining experience for individuals with diverse abilities.
- Assisted in setting up tables and equipment according to established standards.
- Maintained comprehensive knowledge of menu items to address customer inquiries.
- Informed management of guest concerns to facilitate prompt resolutions.
- Handled challenging customers with professionalism and poise, ensuring satisfaction.
Education
Associate of Arts - Business
Florida Atlantic University
Boca Raton, FLSkills
- Cash handling and POS
- Kitchen and restaurant experience
- Math skills
- Organizational skills
- Customer service and food preparation
- Inventory control
Certification
Food Handler Certification
Timeline
Bartender/Server/Food Runner and Expo/Host
AJ’s American Grill
09.2020 - 06.2025
Server
Windward Palms Retirement Home
07.2019 - 08.2020
Associate of Arts - Business
Florida Atlantic University