Samantha Maza
Astoria
Summary
Skilled in multitasking and conflict resolution, I excel in fast-paced environments, ensuring guest satisfaction and loyalty. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Tony Di Napoli
09.2024 - Current
- Warmly greeted and directed a daily average of 100 + guests to assigned seating areas while providing them with restaurant menus and daily specials.
- Facilitated a daily average of 50+ guest reservations via OpenTable, both over the phone as well as online.
- Answered a high volume of 100+ incoming calls to the restaurant, and effectively provided high-quality customer service.
Pizza Maker
Rizzo's Pizzeria
10.2023 - 07.2024
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
Cashier
Michael's Car Wash
11.2023 - 03.2024
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier
Wave Car Wash
07.2022 - 07.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
GED -
Online School
Queens, NY05-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Supply restocking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Tony Di Napoli
09.2024 - Current
Cashier
Michael's Car Wash
11.2023 - 03.2024
Pizza Maker
Rizzo's Pizzeria
10.2023 - 07.2024
Cashier
Wave Car Wash
07.2022 - 07.2023
GED -
Online School
Similar Profiles
Francesca SaggeseFrancesca Saggese
Director and Screenwriter at Scuola Di Cinema Di NapoliDirector and Screenwriter at Scuola Di Cinema Di Napoli
Claudia PaesanoClaudia Paesano
Content Creator at Storie Di NapoliContent Creator at Storie Di Napoli
Marina TangaMarina Tanga
PhD Student at Università Degli Studi Di Napoli Federico IIPhD Student at Università Degli Studi Di Napoli Federico II