Open To Work
SAMANTHA MELLO
Austin
Work Preference
Summary
Motivated professional with hands-on experience in fast-paced dining environments. Recognized for delivering exceptional customer service and effectively managing multiple tasks, contributing to a positive dining experience while ensuring smooth service flow.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Hostess
WATERLOO ICE HOUSE
08.2024 - Current
- Greeted guests warmly upon arrival and ensured a positive first impression
- Coordinated seating arrangements and managed waitlists to optimize guest flow
- Communicated effectively with servers and fellow hosts to maintain smooth service flow
- Monitored dining area to evaluate server capacity and provide accurate wait time estimates
- Trained new host staff on company procedures to ensure consistent service standards
Server
Pluckers
Austin
11.2025 - 07.2026
- Delivered exceptional customer service, enhancing guest satisfaction in a fast-paced dining environment.
- Communicated daily specials and signature menu items, guiding customer choices to boost sales.
- Supported team during busy shifts by managing multiple tasks simultaneously.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Verified guest identification to ensure compliance with legal age requirements for alcohol service.
Education
Bachelor of Arts - Education
Austin Community College
Austin, TX05-2029
High school diploma - Austin, TX
Stephen F. Austin High School
Austin, TX05-2025
Skills
- Table management
- POS operation
- Customer Service
- Time management
- Adaptability
- Effective communication
- Conflict resolution
Certification
- Texas Alcoholic Beverage Commission Certified
- Texas Food Handler Certified
Timeline
Server
Pluckers
11.2025 - 07.2026
Hostess
WATERLOO ICE HOUSE
08.2024 - Current
Bachelor of Arts - Education
Austin Community College
High school diploma - Austin, TX
Stephen F. Austin High School