Samantha Mendez
College Station,TX
Summary
Proven leader in retail management with a track record of enhancing customer experience and engagement at Heart of Texas Goodwill Industries. Skilled in inventory control and problem-solving, I excel in optimizing store operations and team productivity. My approach has consistently improved store performance, demonstrating a commitment to excellence and a results-driven mindset.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Heart of Texas Goodwill Industries
03.2023 - 08.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Sales Associate
HomeGoods, TJX Companies
04.2019 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Reception
Dr. K Ragupathi Office
08.2015 - 04.2019
- Maintained a clean and organized reception area, creating a welcoming environment for patients and their families.
- Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
- Provided front desk reception back-up services by answering telephones, greeting visitors and handling deliveries.
- Collaborated with housekeeping staff to maintain cleanliness and orderliness of the hotel lobby and reception area.
- Enhanced guest experience by providing warm and professional reception services upon arrival.
Education
High School Diploma -
College Station High School
06.2015
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Time Management
Timeline
Assistant Store Manager
Heart of Texas Goodwill Industries
03.2023 - 08.2024
Sales Associate
HomeGoods, TJX Companies
04.2019 - 03.2023
Reception
Dr. K Ragupathi Office
08.2015 - 04.2019
High School Diploma -
College Station High School
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