Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Samantha Mentz

Houston,TX

Summary

Proven track record in enhancing customer satisfaction and sales at HEB Grocery Store, adept in cash handling and complex problem-solving. Excelled in customer service, significantly improving customer engagement and loyalty. Skilled in both leadership and frontline roles, ensuring operational excellence and team development.

Overview

8
8
years of professional experience

Work History

Cashier

HEB Grocery Store
01.2023 - 07.2024
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Assistant Manager

CiCis Pizza
12.2018 - 09.2023
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Youth Attendant

Houstonian Hotel Club & Spa
07.2016 - 11.2018
  • Engaged residents through events, small groups, and personal attention.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Scheduled movies, entertainment, and other special events.
  • Planned and prepared meals to supply residents with nutritious and appealing food.

Education

High School Diploma -

Houston Can Academy
Houston, TX
01.2017

Skills

  • Cash Handling
  • Product Recommendations
  • Customer Service
  • Product restocking
  • Customer Assistance
  • ID Verification
  • Cash Register Operation
  • Complex Problem-Solving
  • Cleaning and sanitizing

Timeline

Cashier

HEB Grocery Store
01.2023 - 07.2024

Assistant Manager

CiCis Pizza
12.2018 - 09.2023

Youth Attendant

Houstonian Hotel Club & Spa
07.2016 - 11.2018

High School Diploma -

Houston Can Academy

Similar Profiles

CREATE PROFILE
Samantha Mentz