Samantha Miller
FLORENCE,MS
Summary
Resourceful Police Dispatcher experienced in processing emergency calls to quickly dispatch law enforcement and non-fire personnel. Communicated effectively with upset and irate citizens. Exercised good judgment to make sound decisions in emergency situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Police Dispatcher
Flowood Police Department
Flowood, MS
08.2023 - Current
- Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
- Provided support to officers by relaying critical information during emergencies.
- Communicated regularly with supervisors regarding workloads and scheduling needs.
- Analyzed data collected from previous shifts in order to identify trends or patterns that could be used proactively.
- Created incident reports and maintained records of all incoming calls and dispatches.
- Coordinated communication between multiple agencies when responding to complex incidents.
- Trained new employees on basic operations of the police radio console and CAD system.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
Dispatcher
Department of Wildlife and Fisheries
Jackson, MS
02.2022 - 08.2023
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Received and dispatched calls for emergency services.
Relief Manager
Waffle House
Florence, MS
08.2020 - 02.2022
- Managed day-to-day operations in accordance with established budgets and timelines.
- Provided guidance and support to staff members in all departments while relieving senior managers.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Associate of Arts - Secondary Education-English
Holmes Community College
Goodman, MS05-2019
Skills
- Good Judgment
- Prioritizing Situations
- Attention to Detail
- Dispatch Coordination
- Teamwork and Collaboration
- Multitasking
- Effective Communication
- Emergency Police Dispatcher Certification
- Organizational Skills
Affiliations
- I am an avid reader with a love for literacy and an extensive personal library.
Certification
- Certified Emergency Telecommunicator
- Certified in Active Shooting situation
References
References available upon request.
Timeline
Police Dispatcher
Flowood Police Department
08.2023 - Current
Dispatcher
Department of Wildlife and Fisheries
02.2022 - 08.2023
Relief Manager
Waffle House
08.2020 - 02.2022
Associate of Arts - Secondary Education-English
Holmes Community College
- Certified Emergency Telecommunicator
- Certified in Active Shooting situation
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