Samantha Miller
Deerfield,IL
Summary
Dynamic and dedicated professional with extensive experience in customer service at Rosebud Deerfield. Proven ability to multitask effectively while maintaining a warm and welcoming atmosphere. Skilled in payment processing and complaint handling, consistently enhancing guest satisfaction and fostering strong relationships. Committed to delivering exceptional hospitality and training new team members in best practices.
Overview
3
3
years of professional experience
Work History
Hostess
Rosebud Deerfield
02.2023 - Current
- Answered customer questions about hours, seating, and menu information
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Backed up servers by checking on tables and retrieving items for guests
- Delivered pick-up and curbside orders to guests
- Assisted customers with delivering orders, carrying additional trays and helping dish out items
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Crew Member
AMC Theatres
12.2022 - 02.2023
- Took orders and collected payments at concessions
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Worked well with teammates and accepted constructive criticism from management
- Ran food from the kitchen to individuals in their given theater seats
- Operated cash register to ring up final bill and process various forms of payment
Education
High School Diploma -
Deerfield High School
Deerfield, ILSkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Greeting guests
- Payment processing
- Hospitality service expertise
- Complaint handling
- Guest seating
- Upselling
- Menu memorization
- Relationship building
Timeline
Hostess
Rosebud Deerfield
02.2023 - Current
Crew Member
AMC Theatres
12.2022 - 02.2023
High School Diploma -
Deerfield High School
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