Samantha Monzingo
Spokane,WA
Summary
At RPR Foods Inc, I collaborated with other managers to create a welcoming environment not only for customers but for staff as well. My focus on effective communication and organizational abilities led to resolving staff conflicts and improving team performance, achieving a notable increase in customer satisfaction. I enjoy building positive relationships to promote a motivated and empowering work culture.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
RPR Foods Inc
07.2012 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
High School Diploma -
Riverside High School
34515 N Newport Hwy Chattaroy Wa 9900306-2015
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Organizational Skills
- Schedule Preparation
- Customer Service
- Effective Communication
- Positive Attitude
Certification
Serve Safe Certified as of 2021
Timeline
Manager
RPR Foods Inc
07.2012 - Current
Serve Safe Certified as of 2021
High School Diploma -
Riverside High School
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