Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Moulton

Tooele,UT

Summary

Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.

Overview

9
9
years of professional experience

Work History

Shift Manager

McDonald's Restaurant
Tooele, Utah
06.2016 - Current
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Reviewed financial statements to meet targets during shift.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Prepared operations data to produce comprehensive reports to management.
  • Coached employees on interactions with customers to drive exceptional service.
  • Helped employees accomplish tasks during peak periods.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Responded quickly and effectively to emergency situations as they arose.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Communicated with other shift managers to facilitate continuum of customer service.

Education

Some College (No Degree) - CMA

Tooele Technical Education College
Tooele, UT

Skills

  • Schedule oversight
  • Team development
  • Sales strategies
  • Schedule management
  • Interpersonal skills
  • Mentoring and coaching
  • Flexible schedule
  • Inventory control
  • Financial records oversight
  • Reporting and documenting
  • Policy administration
  • Accurate money handling
  • Compliance
  • Cash handling
  • Process improvements
  • Safety compliance
  • Training and mentoring
  • Staff motivation
  • Relationship building
  • Delegating work
  • Tech-Savvy
  • Verbal and written communication
  • Team building
  • Quality assurance
  • Staff development
  • Employee training

Timeline

Shift Manager

McDonald's Restaurant
06.2016 - Current

Some College (No Degree) - CMA

Tooele Technical Education College

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Samantha Moulton