Samantha Napier
Gray,GA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist/Check in
Central Georgia Heart Center
Macon, GA
04.2019 - 08.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Evaluated and assessed patients' healthcare needs based on their signs and symptoms, following established triage protocols and guidelines.
- Used E-Clinical software to scan documents, enter patients vitals, and fax documents to other physicians and facilities.
Customer Service Associate
Southern Grace Creations
Macon, GA
02.2018 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Skills
- Accounting Techniques
- Positive Attitude and Energetic
- Data Research and Analysis
- Greeting and Seating Clients
- Call Answering and Routing
- Front Desk Operations
Timeline
Front Desk Receptionist/Check in
Central Georgia Heart Center
04.2019 - 08.2020
Customer Service Associate
Southern Grace Creations
02.2018 - 04.2019
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