Samantha Naples
The Home Depot Distribution Center
Tonawanda,NY
9
years of professional experience
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Work History
Administrative Assistant
6 Years 7 Months- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Sales Representative
1 Year 11 Months- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
9 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma
- Awarded Credit in Digital Media and AP Photography
- [Masterminds] Member
Skills
Microsoft SharePoint
AR/AP
Google Docs
Account Balancing
Microsoft Access
Customer Service
Labor Relations
Adobe Systems Adobe Photoshop
Excel Spreadsheets
High-Volume Phone Inquiries
Prioritizing Patients
Team Bonding
Sorting and Labeling
Remote Conferencing
Employee Communications
Microsoft Outlook
Computers and Technology
Complex Problem-Solving
Social Media Updating
Training and Development
Employee Training
Back Office Operations
Timeline
Administrative Assistant
The Home Depot Distribution Center
03.2020 - CurrentRead More
Sales Representative
Bed Bath & Beyond
03.2018 - 02.2020Read More
Sales Associate
Spice Harbor
06.2017 - 03.2018Read More
Lewiston Porter Senior High School
High School Diploma
Read More