Overview
Work History
Education
Skills
Languages
Volunteer Experience
Timeline
Generic

Samantha Navarro

San Benito,TX

Overview

3
3
years of professional experience

Work History

Immigration Intake Specialist

Octagon
06.2023 - 11.2023
  • Interacting with people and directing them to appropriate service, department, or office, using all information gathered.
  • Worked with multiple operational teams to facilitate client placement and obtain appropriate services for clients.
  • Coordinate schedules to prepare travel arrangements.
  • Maintained accurate, up-to-date, client records for reliable reference and communication.
  • Answered phone calls and provided families with required information to begin services.

Customer Service Representative

Maximus Federal
10.2021 - 04.2023
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
  • Documented all call activities, and data, using appropriate systems.
  • Met Quality Assurance and other performance metrics.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Administrative Assistant

Laly's Bail Bonds
01.2021 - 09.2021
  • Provided clerical support by copying, faxing, and filing documents.
  • Accurate document preparation and data entry.
  • Developed knowledge of company security and privacy policies.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Education

Bachelor of Arts - Political Science

UTRGV
Edinburg, TX

Skills

  • Performance Assessment
  • Clear Public Speaking Skills
  • Issue and Complaint Resolution
  • Providing Feedback
  • Paperwork Processing
  • Analytical Decision-Making
  • Tutoring
  • Monthly Reporting
  • Comprehensive Research
  • Microsoft Office
  • Form Completion and Submission

Languages

Spanish

Volunteer Experience

Millennials for Valley Progress, 2018

Brownsville, TX

  • Supported engaging, fun, and smooth-running, events by helping with organization and planning.
  • Guided individuals to tools and resources needed to register to vote.
  • Monitored progress towards team goals.


Teacher's Aide, St. Luke Catholic School, 2017

Brownsville, TX

  • Supported classroom activities, tutoring, and, documentation of lesson plans.
  • Assisted teachers with classroom management and maintaining a positive learning environment.
  • Supervised lunchroom and recess activities.

Timeline

Immigration Intake Specialist

Octagon
06.2023 - 11.2023

Customer Service Representative

Maximus Federal
10.2021 - 04.2023

Administrative Assistant

Laly's Bail Bonds
01.2021 - 09.2021

Bachelor of Arts - Political Science

UTRGV

Similar Profiles

CREATE PROFILE
Samantha Navarro