Samantha Nichols
Davenport,IA
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Skilled at selecting merchandise according to customer desires. Excellent sales skills with a service-oriented approach. Dedicated to building long-term relationships with loyal customers. Hardworking Personal Shopper familiar with picking, packing and pick-up procedures. Results-driven and detail-oriented with an efficient approach. Eager to apply 13 years’ experience in the field to a challenging role with room for advancement. Motivated Customer Service Representative with over 13 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator. Excellent communicator with 13 years of Customer Service Representative experience in demanding call center environments. Enthusiastic, outgoing Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Attentive Customer Service Representative with 13 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Retail Sales Associate with more than 13 years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Friendly and enthusiastic who consistently meets customer service satisfaction goals.
Overview
12
12
years of professional experience
Work History
Personal Shopper
Walmart
Davenport, IA
05.2018 - 01.2019
- Picked items for customer orders with a focus on quality.
- Packed orders in an efficient manner to maximize productivity.
- Tracked substitutions and informed customers of changes.
- Adhered to company policies and specific customer instructions.
- Kept the pick up room and the lobby area clean, tidy and professional in appearance.
- Described Substitutions and unavailable items to customers, thoroughly explaining details and care of merchandise.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Accurately logged all daily shipping and receiving orders.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Responded to all customer inquiries thoroughly and professionally.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Recommended alternative items when product was out of stock.
- Answered customer questions regarding merchandise and pricing.
- Determined the proper course of action for claims processing.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Answered customer telephone calls promptly and in an appropriate manner.
- Welcomed customers into the store and helped them locate items.
- Communicated clear expectations and goals to each team member.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Answered customer questions about product availability and shipment times.
Training Coordinator
Wal Mart Stores Inc
Davenport, IA
06.2013 - 05.2018
- Coordinated travel arrangements for trainers.
- Compiled training handbook and related course materials.
- Gathered data about course success and participant experiences to help with future course planning.
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
- Resolved employment-related disputes through proactive communication.
- Responded to customer requests via telephone and email.
- Worked directly with Department Managers, Associates, and management to making sure all the computer training is completed.
- Demonstrated awareness of liability issues by confirming legal drinking age and discontinuing service to intoxicated guests.
- Copied, logged and scanned supporting documentation.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Electronics Sales Associate
Wal Mart Stores Inc
Davenport, IA
07.2011 - 06.2013
- Applied knowledge of electronics products to educate associates and customers.
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
- Processed credit and debit card payments in an effort to complete the customer buying experience.
- Checked to see if requested items were available from the store's inventory.
- Utilized highly developed interpersonal and people skills to approach customers and engage them in conversations.
- Built relationships with customers to increase likelihood of repeat business.
- Responded to customer questions and requests in a prompt and efficient manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Contacted other store locations to determine merchandise availability.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Welcomed customers into the store and helped them locate items.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Answered customer questions regarding merchandise and pricing.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Stocked merchandise each day, labeling items in clear fashion and preparing attractive displays.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Responded to customer concerns with friendly and knowledgeable service.
- Answered customer telephone calls promptly and in an appropriate manner.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Alerted customers to upcoming sales events and promotions.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Cleaned and organized the store, including the checkout desk and displays.
- Served customers with expert bagging, boxing and gift-wrapping of merchandise.
- Identified potential shoplifters and alerted management.
- Assisted customers with selecting and customizing available items based on individual requirements.
- Prioritized helping customers over completing other routine tasks in the store.
- Engaged with customers in a sincere and friendly manner.
Jewelry Associate
Walmart
Davenport, IA
06.2008 - 07.2011
- Performed general maintenance and light cleaning of the showroom.
- Completed all daily activities in a timely manner, including dusting and sweeping.
- Cheerfully worked with other sales associates to ensure each customer received the best service, cutting wait times at the register by 10-20 minutes.
- Welcomed over hundreds of customers per day and provided a positive and rewarding customer experience.
- Delivered exceptional customer service and portrayed the company in a positive manner.
- Mentored new sales associates on store return policies and customer service techniques.
- Cleaned the jewelry cases each day by dusting and using glass cleaner to ensure displays were pristine.
- Asked open-ended questions to determine exactly what each customer was looking for, what the price range was and who would be given the purchased item.
- Answered all customer inquiries and addressed all needs in a timely and professional manner.
- Oversaw and processed payments made by credit and debit cards and cash and provided the correct change if applicable.
- Completed store opening and closing procedures as per company guidelines.
- Provided excellent customer service to exceed customer expectations.
- Recommended products to customers and remained up-to-date on product knowledge.
- Aided customers in finding the right jewelry for their personal preferences and for the occasion.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
Cashier
Wal Mart Stores Inc
Davenport, IA
08.2006 - 06.2008
- Processed POS transactions, including checks, cash, debit and credit purchases and refunds.
- Requested forms of identification when needed for specific transactions, checked details and promptly verified purchasing ability.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Bagged merchandise in careful and efficient manner to minimize damage.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Adhered to state and federal laws by checking identification for proof-of-age and refusing alcohol sales to customers under the age of 21.
- Engaged customers warmly and provided immediate and dedicated assistance.
- Examined merchandise for signs of tampering or damage prior to processing returns and exchanges.
- Used POS system to scan, weigh and enter pricing for items.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Cleaned and organized the store, including the checkout desk and displays.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Responded to customer concerns with friendly and knowledgeable service.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Built relationships with customers to increase likelihood of repeat business.
- Served customers with expert bagging, boxing and gift-wrapping of merchandise.
- Welcomed customers into the store and helped them locate items.
- Answered customer questions regarding merchandise and pricing.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Engaged with customers in a sincere and friendly manner.
Education
High School Diploma - undefined
West High School
Davenport, IA2007
Skills
- Product knowledge
- Online ordering familiarity
- Lift up to 40 pounds
- Customer-oriented
- Detail-oriented
- People-oriented
- Shipping procedures understanding
- Goal-oriented
- Multi-line phone talent
- Motivated team player
- Excellent work ethic
- Active listening skills
- Customer expectations management
- Positive and friendly
- Retail sales
Timeline
Personal Shopper
Walmart
05.2018 - 01.2019
Training Coordinator
Wal Mart Stores Inc
06.2013 - 05.2018
Electronics Sales Associate
Wal Mart Stores Inc
07.2011 - 06.2013
Jewelry Associate
Walmart
06.2008 - 07.2011
Cashier
Wal Mart Stores Inc
08.2006 - 06.2008
High School Diploma - undefined
West High School