Samantha Nuckolls

• Execute complete reset and service tasks within scheduled timelines, enforcing safety protocols to sustain a safe environment for customers and employees.

• Verify that reset displays, fixtures and signage have arrived for upcoming resets submitting IRs for anything missing

• Maintain beam surfaces through cleaning and spray painting as needed. Manage bay housekeeping to support clear annd organized work areas.

• Downstock merchandise for customer shopping support to maintain positive in-store experience.

• Update pricing details by applying clear eligible labels and correcting missing labels as needed.

• Build, clean and fix displays for customer review, order missing or damaged signage

• Train new hires on reset expectations and service guideline standards.

• Update and validate wayfinding and product location signage and ensure digital signage information remain current across store systems.

• Update inventory discrepancies to maintain accurate inventory records.

• Organize reset boxes and maintain cleanliness across MST Bay Area.

• Guide customers to product items, identify required associate for specific job request, and coordinate handoff to the right team member

• Trained associates on POS procedures, refunds, and payment processing standards.
• Monitored cash drawers, balanced tills, and resolved discrepancies during shift close.
• Coordinated self-checkout support, reducing wait times and improving lane efficiency.
• Approved overrides, returns, and price adjustments while maintaining policy compliance.
• Scheduled front-end coverage, aligning staffing with traffic and transaction volume.
• Coached cashiers on service recovery, transaction accuracy, and loss prevention practices.
• Resolved customer concerns at checkout, protecting service quality and store standards.
• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
• Restocked and organized merchandise in front lanes.
• Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
• Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.

• Lead a team of approximately 45 cashiers and loaders for front end operations while supporting store associates as needed.

• Coordinated end-to-end scheduling for 180 store associates, aligning manager coverage and staffing requirements.

• Managed weekly associate payroll tasks to support accurate, timely payroll operations.

• Reviewed store invoices and processed bill payments for accurate, timely settlement.

• Helped conduct interviews and support new hire onboarding workflows.

• Evaluated performance, provided actionable feedback, and coached individuals to improve job effectiveness.

• Empowered associates to make appropriate decisions for customers

• Presented recognitions for goals met and outstanding customer focus, recognizing extra effort and commitment beyond standard expectations.

• Monitored operational metrics to guide team execution and maintain achievement of operational targets.

• Coordinated ordering of store supplies to support daily operations and verification on arrival of product.

• Organized receiving area and supply bay to maintain operational readiness.

• Worked daily business folders reviewing for any cash discrepancies and missing customer and associate signatures keeping customer information safe and secure

• Sorted, organized, and filed paperwork according to established documentation procedures.

• Held quarterly front-end meetings covering new store updates, recognition programs, and metric goal review.

• Communicated consistent support availability to team members to maintain clarity and responsiveness.

• Delivered customer service to maintain customer satisfaction and resolve inquiries.

• Monitored workplace conditions and enforced safety procedures to maintain a safe work environment for customers and associates.

• Processed customer payments at cash registers to support front-desk operations.