Samantha Oelcher
Bossier City,LA
Summary
Driven Shift Lead Manager with experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.
Overview
1
1
year of professional experience
Work History
Shift Lead
PJ's Coffee
03.2024 - 08.2024
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Seasonal Sales Associate
Bath and Body Works
08.2023 - 02.2024
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Science -
Louisiana State University At Shreveport
Shreveport, LA12.2026
Associates of General Studies - undefined
Bossier Parish Community College
Bossier City, LA05.2023
Diploma - undefined
Haughton High School
Haughton, LA05.2017
Skills
- Performance Improvement
- Operations Monitoring
- Workplace Safety
- Guest service
- Conflict Resolution
- Decision-making capabilities
- Operations Management
- Employee Training
- Sales proficiency
- Customer Service Management
- Staff education and training
- Problem-Solving
Languages
English
Native or Bilingual
Timeline
Shift Lead
PJ's Coffee
03.2024 - 08.2024
Seasonal Sales Associate
Bath and Body Works
08.2023 - 02.2024
Bachelor of Science -
Louisiana State University At Shreveport
Associates of General Studies - undefined
Bossier Parish Community College
Diploma - undefined
Haughton High School
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