Samantha Ozorio
Tucson ,AZ
Summary
Clinically Certified Medical Assistant with four years of experience in delivering exceptional patient care in acute care environments. Demonstrates effective communication and collaboration within teams to deliver safe patient-centered care.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Back Office Medical Assistant
Banner Health
10.2021 - Current
- Responsible for assisting clinicians and nursing staff in providing excellent medical care.
- Prepare patient and exam room for procedures. Assist providers with in-office procedures.
- Complete prior authorizations for medications. Perform EKGs as needed.
- Contribution in patient chart review. Provide clerical support to ensure all documentations to complete medical records.
- Maintain clean environment. Support rooming MAs as needed with getting vitals and rooming patients.
- Enter patient referrals as needed to other medical specialties.
Medical Assistant/Biologic Coordinator
Allergy Asthma Associates PC
11.2019 - 10.2021
- Responsible for assisting physicians with patient care by controlling allergy shot patient flow, obtaining and documenting necessary history and vital signs, performing assigned procedures, and providing patient education.
- Administering allergy and biologic injections. Performing all procedure types/tests ordered by providers.
- Enroll biologic patients with manufacturers programs and complete prior authorizations to start therapy.
- Ensure authorizations for all biologic patients are current and renewal as needed.
Relationship Manager/Preferred Customer Associate
Alorica
11.2017 - 09.2019
- Demonstrated exceptional customer service while confidently addressing all customer needs.
- Maintained professional attitude towards all customers while maintaining high quality performance.
- Advocate for customers to ensure they have all information necessary in regard to their accounts.
Customer Service Representative
Convergys
07.2014 - 06.2016
- Demonstrated exceptional customer service while assisting customers with all prescription needs.
- Implemented HIPAA prior to releasing any private information.
- Acted professionally and patiently while addressing negative customer feedback.
- Effectively managed a high-volume of inbound customer calls.
Team Leader
Whataburger
07.2012 - 07.2014
- Assisted higher management with leading all team members throughout shift.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive atmosphere while going above and beyond to guarantee customer satisfaction.
- Led and directed team members on effective methods, operations, and procedures.
- Handled cash and created daily deposits.
Education
Diploma -
Rio Rico High School
05-2012
Certification - undefined
Pima Medical Institute
10-2019
Associate of Science - Nursing
Pima Community College
Tucson, AZ12-2026
Skills
- Patient Scheduling
- Customer Service
- Phlebotomy
- Vital Signs
- Prior Authorizations
- Administrative Skills
- Injections administration
- Clinical documentation
- Patient scheduling
- Laboratory specimen collection
- Patient care coordination
- Medical office procedures
- Appointment setting
- Referral coordination
Certification
- NHA Clinically Certified Medical Assistant-April, 2022
- Basic Life Support (CPR and AED)-June, 2028
- HIPAA-September,28,2019
- OSHA-May 13,2019
- Safety Data Sheet-May 13,2019
Timeline
Back Office Medical Assistant
Banner Health
10.2021 - Current
Medical Assistant/Biologic Coordinator
Allergy Asthma Associates PC
11.2019 - 10.2021
Relationship Manager/Preferred Customer Associate
Alorica
11.2017 - 09.2019
Customer Service Representative
Convergys
07.2014 - 06.2016
Team Leader
Whataburger
07.2012 - 07.2014
Certification - undefined
Pima Medical Institute
Diploma -
Rio Rico High School
Associate of Science - Nursing
Pima Community College