Samantha Panos
Hollywood,FL
Summary
Results-driven Store Manager with expertise in customer service, cash management, and inventory control. Led training initiatives and optimized scheduling to enhance team performance and streamline operations. Focused on problem-solving and fostering positive guest experiences while ensuring efficient daily workflows.
Overview
4
4
years of professional experience
Work History
Store Manager
Rita's Italian Ice & Custard
Hollywood, Florida
09.2024 - Current
- Managed daily operations for Rita's Italian Ice & Custard, ensuring smooth service and efficient workflow.
- Led training sessions to strengthen team skills and improve service quality.
- Developed training materials to streamline onboarding and improve employee performance.
- Recruited, trained, and supervised new employees.
- Created weekly work schedules for store personnel.
- Prepared cash deposits and balanced register activity each shift.
- Maintained food safety, cleanliness, and sanitation standards throughout the store.
- Monitored inventory levels and placed orders to restock shelves.
- Managed inventory tracking and physical counts to reduce loss.
- Oversaw inventory control through cycle counts, audits, and shrinkage reduction.
- Resolved guest concerns and supported friendly service at Rita's.
- Responded quickly to customer concerns to preserve positive experiences and loyalty.
- Set customer service standards and monitored staff compliance.
- Opened and closed the store, secured equipment, and completed shift tasks.
- Supported customer service efforts to raise satisfaction and repeat business.
- Followed safety regulations and company policies.
Cashier/Floor Associate
TJX Marshalls
Hollywood, Florida
03.2023 - 01.2024
- Handled sales transactions at Marshalls register with accurate cash handling.
- Processed transactions quickly while supporting positive customer experience.
- Answered customer questions and concerns promptly to improve satisfaction.
- Providing strong service by engaging customers and addressing needs.
- Helped customers with returns, exchanges, and receipt questions at the front end.
- Encouraged customer sign-ups by discussing card benefits and promotions. by sharing exclusive offers and rewards tied to a card.
- Explained credit card benefits to support enrollment and sales growth.
- Informed customers about TJX Marshalls credit card offers to increase interest., increasing customer awareness and potential sales.
- Built customer relationships to encourage loyalty and repeat visits.
- Arranged merchandise displays to keep shopping area welcoming.
- Completed regular inventory checks to support product availability and store cleanliness.
- Worked with team members to improve operations and store efficiency.
Education
High School Diploma -
South Broward Highschool
Hollywood, FL06-2024
Skills
- Store operations
- Inventory control
- Cash management
- Staff scheduling
- Food safety
- Customer service
- Employee training
- Talent development
- Operational planning
- Expense management
- Operational strategist
- Problem-solving
- Analytical thinking
- Team leadership
- Clear communication
Timeline
Store Manager
Rita's Italian Ice & Custard
09.2024 - Current
Cashier/Floor Associate
TJX Marshalls
03.2023 - 01.2024
High School Diploma -
South Broward Highschool