Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Pardo

Miami,FL

Summary

Hardworking offering 2 year of hospitality experience. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Demonstrates excellent communication, planning and problem-solving skills. High-energy hostess skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Attentive Restaurant Hostess monitors restaurant activity, maintaining efficient seating and dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service. Soical Work student pursuing associate of arts seeks internship opportunity to gain hands-on experience. Outgoing and friendly with strong motivation for success.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Pizza Hut
Miami, FL
06.2018 - 01.2019
  • Answered inbound calls per day and directed to designated individuals or departments.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Takes orders from customers input to order to be done.
  • Direct calls to correct store locations.
  • Responsible for card payments.

Delivery Driver

Postmates
Miami, FL
02.2020 - 04.2020
  • Went 7 days operating motor vehicles without accident.
  • Coordinated with postdate to get delivery route information and changes. Successfully avoided time delivery delays by carefully planning best routes with GPS.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

Cooking Assistant

Pizza Hut
Miami, FL
06.2019 - 10.2021
  • Adjusted controls to manage temperature and other variables to meet required standards.
  • Selected, washed and chopped ingredients such as toppings for each pizza made.
  • Monitored oven processing for proper cook time and product transfer.

Hostess

Walk-On's Bistreaux & Bar
Miami, FL
04.2021 - 08.2021
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Tracked seated guests and available seating using system.
  • Helped to plan and execute parties for more than what ever numbers guests, including coordinating menus and preparing tables.

Guest Services Associate

Bolay
Kendall, FL
09.2021 - 06.2022
  • Operated cash register to process cash, check and credit card transactions.
  • Coordinated guest relations to boost satisfaction and brand loyalty.
  • Sought out and implemented methods to improve food service and team performance.
  • Acquired new skills to support team and further accommodate customer needs.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Received food orders from individuals and explained offerings.

Rivera Country Club

Server / server assistance
Coral Gables, FL
06.2022 - Current
  • Set up tables and chairs for parties and large groups.
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Greeted guests with friendliness and professionalism.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Stocked service stations with ice, napkins and straws.
  • Filled and served various beverages for customers.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests and provided menus.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and confirmed complete orders.

Education

Associate of Arts - Medical Social Work

Miami Dade College
Miami, FL
12-2024

Certification - Phlebotomy Technician

Florida National University
Hialeah, FL
04.2022

High School Diploma -

John A. Ferguson Senior High School
Miami, FL
06.2020

Skills

  • Effective customer upselling
  • Dining customer service
  • Organizational skills
  • Upbeat and Positive Personality
  • High-Energy Attitude
  • Call Center Operations
  • Problem-Solving
  • Written and Verbal Communication
  • Liquor, wine, and food service
  • Menu Memorization
  • Exceptional customer service

Timeline

Rivera Country Club

Server / server assistance
06.2022 - Current

Guest Services Associate

Bolay
09.2021 - 06.2022

Hostess

Walk-On's Bistreaux & Bar
04.2021 - 08.2021

Delivery Driver

Postmates
02.2020 - 04.2020

Cooking Assistant

Pizza Hut
06.2019 - 10.2021

Customer Service Representative

Pizza Hut
06.2018 - 01.2019

Associate of Arts - Medical Social Work

Miami Dade College

Certification - Phlebotomy Technician

Florida National University

High School Diploma -

John A. Ferguson Senior High School
Samantha Pardo