Samantha Persyn
Coeur D’alene,ID
Summary
Dynamic sales professional with a proven track record at Idaho Puppy Co, excelling in customer service and relationship building. Skilled in inventory management and cash handling, I enhance team performance through effective training and conflict resolution. Committed to creating engaging shopping experiences that drive customer loyalty and satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Associate
Idaho Puppy Co
04.2025 - Current
- Provided exceptional customer service, addressing inquiries and ensuring positive shopping experiences.
- Assisted in maintaining accurate inventory levels through regular stock checks and replenishment.
- Educated customers on proper pet care practices, enhancing product knowledge and sales effectiveness.
- Operated point-of-sale systems efficiently, processing transactions with accuracy and speed.
- Collaborated with team members to create engaging store displays that attracted customer interest.
- Participated in training sessions to enhance sales techniques and product knowledge among peers.
- Implemented strategies to improve store organization, leading to a more efficient workflow for the team.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Shift Lead
Crumbl Cookies
03.2020 - Current
- Supervised daily operations to ensure high-quality product preparation and customer service.
- Trained and mentored team members on best practices for cookie production and safety protocols.
- Managed inventory levels, ensuring adequate supplies for peak shift demands and minimizing waste.
- Coordinated team schedules to optimize labor efficiency and meet operational requirements.
- Implemented process improvements that enhanced workflow efficiency and reduced production time.
- Resolved customer inquiries and complaints, fostering a positive dining experience with effective solutions.
- Assisted in maintaining cleanliness and organization of the kitchen area following health regulations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
Manager
Duncan’s Pet Shop
04.2022 - 08.2024
- Oversaw daily operations, ensuring optimal performance and customer satisfaction.
- Developed training programs for staff to enhance product knowledge and customer service skills.
- Implemented inventory management systems to streamline stock replenishment processes.
- Analyzed sales trends to inform product selection and marketing strategies.
- Created promotional campaigns to increase foot traffic and boost sales during peak seasons.
- Managed vendor relationships, negotiating terms for favorable pricing and delivery schedules.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Shift Lead
Papa Murphys
09.2021 - 08.2023
- Supervised daily operations, ensuring adherence to quality standards and efficient workflow management.
- Trained and mentored team members on cookie production processes and customer service excellence.
- Implemented inventory control processes, reducing waste and optimizing ingredient usage.
- Developed staff schedules, balancing labor costs with operational needs to enhance efficiency.
- Enhanced customer experience through effective problem-solving and conflict resolution strategies.
- Conducted regular quality checks on products, maintaining high standards of taste and presentation.
- Completed store opening and closing procedures and balanced tills.
Education
GED -
Home School
Personal Address. Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Relationship building
- Outgoing personality
- Money handling
- Flexible schedule
- Conflict resolution
- Store opening and closing
- Complex Problem-solving
- Meeting deadlines
- Professional demeanor
- Retail store operations
- Cleaning techniques
- Sales training
- Payment processing
Languages
ASL
Full Professional
Timeline
Sales Associate
Idaho Puppy Co
04.2025 - Current
Manager
Duncan’s Pet Shop
04.2022 - 08.2024
Shift Lead
Papa Murphys
09.2021 - 08.2023
Shift Lead
Crumbl Cookies
03.2020 - Current
GED -
Home School