Samantha Peterson
Chesapeake,VA
Summary
Committed patient service representative with demonstrated expertise in addressing patient inquiries while upholding confidentiality and efficiently managing electronic health records.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Bon Secours
Suffolk, Virginia
07.2023 - Current
- Managed patient inquiries through phone and in-person interactions, ensuring timely resolutions to concerns.
- Validated insurance information, processed payments, and coordinated appointment scheduling.
- Adhered to HIPAA regulations when handling confidential patient information.
- inputted patient demographic information into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Organized and delivered incoming mail daily to ensure timely communication.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Coordinated patient appointments by notifying providers of arrivals and monitoring service delivery to maintain schedule adherence.
- Handled high volume of incoming calls, delivering exceptional customer service to enhance patient satisfaction.
Supervisor for perishable departments
Bjs Wholesales Club
Chesapeake, Virginia
06.2020 - 07.2023
- Coordinated inventory management and stock replenishment activities to maintain optimal levels.
- Supervised daily operations in fast-paced wholesale environment, enhancing workflow and team effectiveness.
- Trained new staff on company policies and procedures for consistent performance.
- Ensured compliance with health and safety regulations for all employees.
- Resolved customer inquiries and complaints promptly, improving overall service satisfaction.
- Collaborated with management on employee scheduling and task assignments for effective workflow.
- Performed monthly inventory checks, ensuring sufficient stock levels across all products.
- Fostered positive work environment, enhancing team morale and collaboration.
Education
GED -
Virginia Department of Education
Chesapeake, VA06-2007
Some College (No Degree) - Certified Medical Assistance
Penn Foster
Scranton, PA06-2026
Skills
- EHR management
- Appointment scheduling proficiency
- Patient confidentiality assurance
- Medical terminology expertise
- Customer service excellence
- Team collaboration skills
Timeline
Patient Service Representative
Bon Secours
07.2023 - Current
Supervisor for perishable departments
Bjs Wholesales Club
06.2020 - 07.2023
GED -
Virginia Department of Education
Some College (No Degree) - Certified Medical Assistance
Penn Foster